Cloud Marketplace & Operations Manager

Reference: 3858Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Cloud Operations TeamThe Cloud Operations Team sits within Softcat's Operations function and is responsible for delivering excellence across cloud strategy and execution.The team consists of two specialist areas:Cloud Procurement – Managing the end-to-end procurement of cloud solutions, including Microsoft Enterprise Licensing and Marketplace transactions, ensuring efficiency, compliance and value for our customers and business.Marketplace Cloud Enablement – Focused on scaling Softcat's marketplace capability, creating simple, transparent and digitally enabled customer journeys that maximise commercial growth and customer satisfaction.Success. The Softcat Way. At Softcat we want to support you at every stage of your career. Whether that means stepping up into a more senior role, taking on more responsibilities in your current role or broadening your skills and experiences in a different department, we encourage all our employees to develop and grow with us. What You'll Be DoingAs Cloud Operations Manager, you'll lead and develop two established teams while owning the strategic direction of Softcat's public cloud marketplace offering.Key responsibilities include:Leading, coaching and developing managers and teams to achieve outstanding performanceCreating an engaging, accountable and inclusive team cultureDriving operational excellence through automation, process optimisation and continuous improvementOwning and evolving Softcat's cloud marketplace strategyOverseeing cloud procurement operations, licensing alignment and customer onboardingManaging operational risk, governance and compliance across cloud servicesCollaborating with senior stakeholders across Sales, Commercial, Billing, Risk, Legal and Vendor AlliancesBuilding strategic relationships with key partners including Microsoft, AWS and GoogleDelivering commercial insights and performance reporting to senior leadershipLeading cross-functional transformation initiatives that support Softcat's digital strategyWhat We're Looking ForWe're interested in hearing from experienced leaders who can balance strategic thinking with operational delivery.You'll bring:Proven leadership experience with the ability to influence and inspire at all levelsA successful track record of leading multiple teams and delivering organisational changeExperience driving large-scale operational improvements and transformation programmesStrong stakeholder management and communication skillsKnowledge of cloud marketplaces and consumption-based procurement modelsCommercial awareness with the ability to balance growth opportunities and risk managementStrong analytical and problem-solving capabilitiesExceptional organisational skills and resilience in a fast-paced environmentWe also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working – 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now.If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.Location:Manchester, Marlow Business Function:Business Operations Full time or Part time?:Full Time Vacancy Type:Fixed Term Contract