eBusiness Executive

Reference: 3951Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Why join Softcat's internal technology team? Softcat is an amazing success story and as part of our continued growth we are investing significantly more in a new technology strategy going forward. Softcat's internal Technology Team is undergoing an exciting transformation this evolution aims to provide greater opportunities for our people's professional development and prepare us to execute our more ambitious technology strategy effectively.The primary purpose of this role is to respond very promptly and professionally to email and support queries sent to the eBusiness team.Typically, this involves answering queries, making configuration changes to permissions, restrictions and settings for users, helping and advising both internal and external customers on eBusiness matters and generally supporting all users of the platform. The role includes supporting eBusiness Specialists with occasional, online customer video calls and basic internal sales staff training. You will receive support in the role from the eBusiness Specialist to whom you report as well as your other eBusiness Team colleagues. You will be welcomed into a very successful, established team whose members are always positive, respectful and supportive of each other. As eBusiness Executive you'll be responsible for: Answering email / support queries, troubleshooting issues, and providing resolutions and solutionsAmending settings and permissions for Softcat and customer users on the eBusiness platformSupporting internal and external customers with their use of Softcat's eBusiness platformSupport the delivery of basic internal training and awareness sessions with Softcat staffIdentifying issues that need escalation and/or diversion to other team members or other departments and ensuring a response is given We would love you to haveA desire to provide excellent customer serviceA drive to go above and beyond expectations wherever possibleClear and concise communication skills, especially in written formA desire to learn and the ability to learn quicklyHighly organisedWe also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now.If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.Location:Birmingham, Leeds, Manchester, Marlow Business Function:Internal Technology Full time or Part time?:Full Time Vacancy Type:Permanent