Senior Client Success Manager

Senior Client Success Manager (Maternity Cover - 12 month contract)

Client Success | EU Remote / UK Remote | Full Time

About Sojern

Want to join a company on the cutting edge of technology and travel? Sojern works with 93% of the Fortune 500 travel companies. We drive travellers from dream to destination by activating multi-channel branding and performance solutions on the Sojern Traveller Platform. We have been recognized on the Top Company Cultures list by Entrepreneur Magazine and named a Best Place to Work by AdAge.

The Role: 12-Month Contract Opportunity

We are seeking an experienced Senior Client Success Manager for a 12-month fixed-term maternity cover contract to work with major travel and brand advertisers in the fast-paced, online travel-advertising environment. You will play a critical role through hands-on management of European advertiser campaigns while developing and maintaining partner relationships and team culture.

This is a contract role intended to cover a maternity leave, offering a fantastic opportunity to make a high-impact contribution over a 12-month period. As we are a growing business, there may be further opportunity for extension or transition to a permanent role depending on business needs.

Essential Duties & Responsibilities

As a Senior Client Success Manager, you will be responsible for ensuring campaign execution and operational excellence:

Campaign Management & Optimization:

• Coordinate pre-sale activities and work with Sales during the RFP process
• Coordinate with AdOps to project manage multi channel campaign setups across programmatic Display, Video, Meta, YouTube and CTV channels, as well as Sojern's self service curated Traveler Audiences.
• Continuously monitor campaign delivery, analyzing performance against key KPIs and secondary metrics.
• Troubleshoot issues and ensure the client's KPIs, goals, and objectives are met.

Client Relationship & Growth:

• Lead the day-to-day, post-sales relationship with a portfolio of European digital advertising clients.
• Take ownership of your book of business to drive relationships leading to renewals and upsells.

Reporting & Administration:

• Build post-campaign analysis and review reports, using a combination of campaign reporting, travel insights and ad hoc data analysis.
• Present campaign results, insights, and Business Reviews to clients on a regular basis, encouraging renewal to develop partnerships
• Coordinate billing for clients on a monthly basis.

Internal Collaboration:

• Partner closely with internal teams on day-to-day operational processes and larger, high-impact strategic improvements.

Key Qualifications & Experience

• Bachelor's degree from an accredited college or university.
• 5+ years overall experience, with at least 2 years in digital and programmatic advertising and/or the travel vertical.
• Proficiency in standard business and sales software, including Salesforce, GSuite, and Office products.
• Experience working in a DSP (Microsoft Invest, DV360, TTD) is an advantage.
• French, Italian or Spanish language proficiency is a plus.
• Ability to handle multiple clients & campaigns on any given day.
• Understanding of the online advertising industry.
• Must be flexible in working with global clients.
• Travel required – up to 20%.