Technical Customer Support

Technical Customer Support Permanent Full-Time

Salary - Circa £32,500 DOE
Location - Office Based in London

We're excited to be partnering with one of Europe's fastest-growing additive manufacturing providers, specialising in powder-based fusion technologies such as SLS (Selective Laser Sintering) and MJF (Multi Jet Fusion). Renowned for delivering both prototype and production-grade end-use parts, they serve a wide range of industries including sports technology, marine, subsea, academia, and automotive.

We're seeking a technically minded, customer-focused professional to join the Customer Support team. You'll advise clients, manage orders, and collaborate across departments to deliver outstanding 3D printing results. This role is ideal for someone with experience in digital manufacturing who enjoys problem-solving and working hands-on with customers in a dynamic, fast-paced environment.

Responsibilities, but are not limited to

• Respond to customer enquiries via email, phone, and internal platforms, including our online quoting and feedback system
• Review 3D files (e.g. STL) to assess printability and advise on best practices
• Work cross-functionally with sales, production, quality, and design to support customer needs
• Represent the company at industry events and trade shows, promoting services and building relationships
• Identify and share opportunities to improve the customer experience and pass commercial leads to the Sales team
• Maintain accurate CRM records and contribute to internal support tools and resources

Experiences required

• Working knowledge of SLS, MJF, or similar powder-based additive manufacturing processes or experience in a technical customer support role in a manufacturing environment
• Familiarity with 3D CAD viewers and the ability to review STL files is highly beneficial
• Excellent problem-solving and communication skills, with the ability to explain technical ideas to non-technical users
• A proactive, detail-oriented mindset with the ability to manage multiple priorities
• Strong organisation and a positive, team-first approach

Package

40 Hours P/W | 9am to 5pm | Monday to Friday | 33 Days Holiday Inc. Bank | NEST Pension Scheme | Discretionary Bonus | Social Events