2nd Line Support Analyst

Second Line Support Analyst

• Fully on site
• 24/7 Shift Pattern
• SC Clearance Required or Eligible

Join a leading IT services company as they expand the team following a major contract win!

We're looking for driven and proactive Second Line Support Analysts to join 24/7 Technical Operations Command Centres in Nottingham or Hatfield.

What you will be doing:

• Provide 2nd line support across a range of IT infrastructure technologies
• Manage batch processing and event/alert monitoring
• Handle incident resolution to meet or exceed SLA targets
• Support patching, change requests, and technical escalations
• Maintain accurate records via incident and call management tools
• Collaborate with team members to continuously improve service delivery

Your background:

• Eligible for or currently hold SC clearance
• Experience or exposure to second-line infrastructure support
• Working knowledge of SQL, Wintel, Messaging, Patching, and iSeries Operations
• Willingness to work a 24/7 rotating shift pattern
• Strong communication and customer service skills
• Ability to work under pressure and take initiative
• Desirable:
• Experience with incident and problem management tools
• ITIL awareness or certification
• Solid understanding of server environments and IT infrastructure
• Proficiency in MS Word and Excel

Key information

This is an office-based role (5 days a week) in either Nottingham or Hatfield, so please consider your commute before applying..