Head of IT

Head of IT

Location: Birmingham - onsite full time

About the Role

We're on the lookout for an experienced and forward-thinking Head of IT to take the reins of our technology landscape. This is a hands-on leadership role, ideal for someone who knows how to align IT with business goals, lead service delivery teams, and make the most of the Microsoft tech stack.

You'll be leading a small but growing IT function, ensuring our systems, infrastructure, and services run like clockwork. Your remit will cover strategy and service management to stakeholder engagement and tech delivery.

Key Responsibilities

• Own and drive the IT strategy in line with business objectives - building a technology enabled business using modern solutions
• Lead IT operations, service delivery and support functions across multiple sites
• Manage and develop the internal IT team and third-party suppliers
• Ensure robust, secure and scalable infrastructure across the business
• Oversee Microsoft stack services (365, Azure, Intune, SharePoint, Teams, etc.)
• Champion ITIL-based service delivery, ensuring SLAs and KPIs are met
• Drive continuous improvement, automation and standardisation across IT services
• Act as the point of escalation for all critical IT incidents and issues
• Support wider technology projects
• Manage budgets, procurement and vendor relationships
• Ensure compliance with data security, GDPR and best practices

What We're Looking For

• Proven experience in a senior IT leadership role - ideally as Head of IT, IT Manager or similar
• Strong background in service delivery and ITIL practices
• Deep knowledge of the Microsoft ecosystem - including Azure, Microsoft 365, Endpoint Manager, etc.
• Strong experience with infrastructure, networking, cloud and security
• Strong communication and stakeholder management skills
• Able to balance strategic thinking with day-to-day operational delivery
• Comfortable working in a fast-paced, change-driven environment
• A collaborative leader who enjoys mentoring and developing teams

Nice to Have

• ITIL certification (v3 or v4)
• Microsoft certifications (e.g. Azure Administrator, MS-900, etc.)
• Experience in regulated industries or working to ISO27001 standards
• IT Audit experience

Sound like your sort of thing?
We'd love to hear from you - apply now or drop us a line to find out more.

Let me know if you'd like this tailored to a specific industry, company size, or anything else!