L2 Onsite Support- Middlesbrough

Position: Level 2 Onsite Engineer (12-month Fixed-Term Contract)

Location: Middlesbrough

Compensation: £34,000 per annum + Laptop, Phone, 25 days Annual Leave plus Bank Holidays

JOB OVERVIEW

As a Level 2 Onsite Engineer with this leading technology solutions provider, your primary responsibility will be to deliver onsite services for day-to-day operations and various ad-hoc projects. You'll be stationed at one or customer site within the Middlesbrough area, providing essential technical support and ensuring smooth functioning of IT systems.

Your duties will include basic hardware support, PC and laptop imaging, helpdesk assistance, desktop support, video conferencing support, printer maintenance, installations, and troubleshooting for 1st and 2nd line issues.

*Applicants must be eligible for Security Clearance *

*No sponsorship available for this position *

*Flexibility in terms of travel is required*

KEY RESPONSIBILITIES

• Provide on-site technical support to end clients, covering desktop computing and corporate IT services.
• Demonstrate proficiency in working independently and remotely across a diverse range of products, performing installations and troubleshooting tasks as necessary.
• Adhere to documented procedures provided by the company or client, and adapt swiftly to changes in procedures even when documentation is not updated.
• Show commitment to personal development by actively participating in management appraisals and training opportunities, aligning personal growth with organizational needs.

While the above outlines primary responsibilities, you may be assigned additional tasks as your role evolves within the organization and in line with its broader business objectives. This could be rare travel to other customer sites across the UK.

QUALIFICATIONS, SKILLS, AND EXPERIENCE

• Demonstrable expertise and knowledge in relevant technology areas.
• Education or professional certifications from colleges, universities, or relevant institutions.
• Possession or pursuit of certifications such as CompTIA A+/N+ or MCDST, and familiarity with ITIL Foundation v4 would be advantageous.
• Positive demeanour with the ability to inspire and collaborate effectively with team members.
• Methodical and quality-focused, ensuring accuracy and efficiency in all tasks.
• Professional and enthusiastic with a proactive attitude towards problem-solving.
• Excellent communication skills, displaying honesty, clarity, and attention to detail, even in high-pressure situations.
• Ability to recognize when to seek assistance and to work independently or collaboratively towards shared goals.
• Approachable and adaptable, willing to work flexible hours and travel as needed.
• Punctual, dependable, and presentable in appearance and conduct.