Switchboard Night Telephonist

Job summary

We are looking for a calm, professional and customer-focused Telephonist to join our busy hospital switchboard team. You'll play a vital role as the first point of contact for patients, staff and external services, ensuring all calls are handled efficiently, courteously and with care.

This is a fast-paced position where you will respond to routine enquiries as well as urgent and emergency situations, helping to support the safe and effective running of the hospital 24/7.

We are currently looking for a Telephonist to work the below hours with an average of 28.00 hours on a 2 weekly rota

Week 1

Wednesday & Thursday 22:30 - 07:00

Week 2

Monday, Tuesday, Friday, Saturday & Sunday 22:30 - 07:00

Main duties of the job

• Answer incoming calls promptly and direct them to the correct departments
• Respond immediately to emergency calls and activate appropriate response teams
• Provide out-of-hours reception support and assist with enquiries
• Monitor and respond to alarms, including fire, security and major incident alerts
• Operate complex telecommunication and paging systems to support urgent hospital communications
• Manage on-call rotas to ensure the correct personnel are contacted when required
• Handle payments for parking, accommodation and prescriptions where required
• Coordinate taxi bookings and support wider facilities services
• Maintain accurate records of calls, incidents and actions taken

Apply today and become a key part of our essential hospital operations team.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.