Unit Co-ordinator and Booking Officer
Job summary
We are looking for a highly motivated and organised booking officer to join our small and friendly team. You will provide a full and comprehensive administrative service for the booking of all new and follow up appointments for patients accessing day treatments and ambulatory clinic appointments.
Main duties of the job
You will take responsibility for booking appointments, both new and follow up, liaising with clinical teams to ensure appropriate scheduling. You will require good organisational skills to manage our booking systems efficiently.
Working alongside colleagues you will ensure appropriate medical records are available for patient treatments.
Managing telephone bookings as well as liaising with patients face to face.
You will provide support to cover reception duties.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications
- 5 GCSEs or equivalent qualifications including English Language Grade A B C.
- NVQ level in Business Administration or Customer Service or equivalent.
Experience
- Proven experience of providing customer focused service.
- Proven experience in an administrative role within the NHS or other healthcare setting.
- Proficient IT skills including keyboard skills and experience of Microsoft packages.
- Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate.
Additional Criteria
- Communicate articulately and sensitively with good written English.
- Show an ability to develop and maintain professional working relations with colleagues, demonstrate an ability to work independently as well as be an effective part of a team.
- Ability to plan, organise and prioritise workload in a methodical manner working on own initiative.
- Ability to give clear instructions to other members of the team, to be tactful and diplomatic, courteous at all times
- Ability to meet deadlines, to display attention to detail and an ability to problem solve.
- To be reliable and consistent, to follow Trust policies and procedures.
- Commitment to service development and achieving a high quality service.
- Respect the dignity and rights of the patient and observe the Code of Confidentiality.
- Able and motivated to be flexible to the requirements of the service need
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Somerset NHS Foundation Trust
Address
Yeovil District Hospital
Higher Kingston
Yeovil
Somerset
BA21 4AT
United Kingdom
Employer's website
https://www.somersetft.nhs.uk/