Product Specialist

About Sonas

Sonas is an early-stage software start-up based in Glasgow, building cash management software for ATM operators and Financial Institutions. We’re a small, ambitious team operating across international markets.

We’re looking for a highly organised, detail-oriented individual to join our Product Support Team. You’ll manage software delivery end-to-end, support client onboarding, and act as the bridge between developers, stakeholders, and customers.

No background in finance or software is required — what matters is your mindset: logical, proactive, and user-focused. This is a varied role that spans project management, product testing, and client support and will be suited to someone who thrives on ownership and variety.

What You'll Do

• Build and maintain agile project plans across multiple workstreams, tracking progress and removing blockers

• Supervise developers day-to-day — managing milestones, estimates, and deadlines

• Travel to client sites to support implementation, onboarding workshops, and troubleshoot issues

• Provide technical support during client demos and pilot phases

• Write storyboards and product briefs based on client needs and internal discussions

• Assist product testing (including regression testing), designing test approaches and diagnosing issues logically

• Run internal product walkthroughs to keep staff up to speed on new features

• Support developers with data and product knowledge during their projects

• Maintain development records and repositories

What We're Looking For

• Recent graduate or early-career candidate eager to take on responsibility from day one

• Exceptional organisation and attention to detail

• Clear, confident communicator — comfortable with both technical and non-technical audiences

• Logical and methodical thinker, especially when designing and analysing tests

• Strong time management with the ability to juggle shifting priorities

• Self-starter who collaborates well across a global team and time zones

• Problem-solving mindset with a strong sense of the user’s perspective

• Proficient in Excel and Microsoft Office

Qualifications

• Competitive salary

• Employee share scheme — join early and share in our growth

• Pension with employer contributions

• Predominantly remote working (Occasional visits to the office – Darnley, Glasgow), with the opportunity to collaborate across an international team spanning the UK, Asia, and beyond