Customer Solutions Architect

Technical Skills – Solution Area: AI Business Solutions

Level of Technical Knowledge: Senior

Experience: 15+ Years

Description of Role

• Key technical resource customers.
• Focused on delivering proactive services such as education workshops, assessments and providing expert guidance.
• Join a highly motivated team of leading industry experts.
• Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.
• Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).
• Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
• Build strong customer relationships and ensure deliveries align with customer projects and milestones.
• Gain access to expertise and support from Microsoft’s consulting practice and product groups.
• Continually learn and grow professionally.
• Analyze problems.
• Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
• Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.

Required Skills & Capabilities

• M365 productivity apps including:
• Word, Excel, PowerPoint, OneNote, Access, Publisher, Outlook, Bookings, OneDrive, Loop, Lists, Forms, Stream, Whiteboard, Sway, Designer, Clipchamp, To Do, Planner, Project, M365 Copilot
• Additional desired skills:
• Experience with M365 back-up and recovery

Technical Experience

• Deep understanding of Microsoft 365 and its various apps and services, including deployment, integration, and advanced configuration.
• Track record of supporting customer digital transformation through proactive services, workshops, and technical assessments.

Role Requirements

• Fluent English oral and written communication.
• Strong technical writing, presentation and training skills.
• Breadth of experience and knowledge across Microsoft 365.
• The desire to upskill in new/additional technology areas.