Infrastructure Operations Analyst

Are you an experienced junior IT professional looking for a platform to take your career to the next level?

We are currently recruiting Infrastructure Operations Engineer’s with a passion for delivering high levels of service and experience that compliments the technical excellence already in the team. This is a fantastic opportunity for candidates looking to progress their career as this role puts you in an excellent position to learn, develop, grow and progress within the account and wider business. We would welcome applications from candidates with a variety of IT backgrounds including Service Desk and IT Support.

This role will be hybrid with typically 3 days per week in the office at one of our sites in either Salisbury or Portsmouth.

Due to the nature of the client, we are only able to progress with candidates eligible for SC clearance who hold British citizenship.

What you’ll be doing:

• Acting as an initial point of contact for external and internal customers providing support to end-users and your colleagues.
• Using your technical skills to resolve issues following your training, using standard operating procedures, colleagues and the knowledge base.
• Analysing failures in processes such as backups, alarms, alerts from the monitoring systems and taking ownership to drive them through to resolution
• Identifying and communicating ideas for improvements in quality and/or efficiency
• Installing and configuring new equipment across the estate, meeting our end-users and helping them achieve their goals

What you’ll bring:

• Excellent customer Service communication skills (both verbal & written)
• IT support skills
• Microsoft Office suite
• Microsoft operating systems such as Windows 10
• Good working knowledge of desktop computing
• Ability to troubleshoot technical support issues

It would be great if you had:

• ITIL Operations
• Active Directory and User Account management
• Print server management
• Security patching
• Working with LINUX operating systems
• Network configuration and TCP/IP
• VM Ware administration

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment type: Full-time, permanent

Location: Hybrid (With travel to one of our office sites in Salisbury or Portsmouth)

Security Clearance level: SC

Internal recruiter: Olly Walker

Salary: Up to £36,000

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK’s Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.