Service Design Manager
Job ID: 15899Company: Sopra SteriaLocation: Farnborough, GBRJob Type: PermanentJob Level: Level 3Category: Network and InfrastructureIndustry: Professional ServicesPosted Date: 2026-08-10Are you an experienced Service Manager looking to broaden
your service design expertise in high-profile, secure client environments where
precision matters? or do you already have service design experience and want a
fresh challenge?
Joining our established Service Management team as a Service
Design Manager, you'll play a key role in shaping and designing end-to-end
services for distinguished client accounts operating within secure
environments.
You'll work closely with Solution Architects, project teams
and service leaders to turn requirements into robust, scalable service models –
ensuring services are designed right first time and are ready for successful
delivery and operation.
This is a great opportunity for someone who understands how
services are designed and built and is looking to broaden their impact, with
support and development to grow into more design and architecture-focused
roles. You'll be part of a collaborative, supportive team that values
continuous learning and improvement.
This is a hybrid role based in Farnborough, with an
expectation to be onsite 2 to 3 days per week.
What you'll be doing:
Lead the end-to-end design of new and transitioning
services, ensuring they are fit for purpose and ready for live environments.
Translate business and technical requirements into effective service models
and operational support structures.
Define service offerings including scope, deliverables, commercial
considerations and risks.
Establish and manage service cost models, budgets and forecasts to drive
value and efficiency.
Define and implement service performance measures including Service Level
Agreements and Key Performance Indicators.
Drive continual service improvement through innovation, automation and
tooling enhancements.
What you'll bring: Strong understanding of IT service management and service delivery models.
Experience managing services against Service Level Agreements and Key
Performance Indicators.
End-to-end service design expertise with an understanding of how service
components integrate.
Experience working across delivery, infrastructure and project environments
within regulated or secure settings. Ability to articulate service and user impacts within solution-led designs.
Security Cleared to at least SC level, or eligible for Security ClearanceIt would be great if you had: Experience of cost modelling for new services or service changes.
Exposure to service architecture or working closely with Solution Architects.
Knowledge of supplier or contract management.
Experience managing budgets and financial tracking.
If you're interested in this role but not sure if your
skills and experience are exactly what we're looking for, please do apply, we'd
love to hear from you!
Employment Type: Full-time, PermanentLocation: FarnboroughSecurity Clearance Level: Security Cleared to at least SC level, or eligible for Security ClearanceInternal Recruiter: SorayaSalary: Up to 55000, with flexibility depending on experienceBenefits: 5400 car allowance, 25 days annual leave with the option to
buy additional days, private medical, life assurance, pension, and generous
flexible benefits fundIf you're interested and need to work flexibly, we encourage
you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about
us? Sopra Steria's Aerospace, Defence and Security business designs, develops and
deploys digital solutions to Central Government clients. The work we do makes a
real difference to the client's goal of National Security, and we operate in a
unique and privileged environment. We are given time for professional
development activities, and we coach and mentor our colleagues, sharing
knowledge and learning from each other. We foster a culture in which employees
feel valued and supported and have pride in their work for the customer,
delivering outstanding rates of customer satisfaction in the UK's most complex
safety- and security-critical markets.
Skillsservice designit service managementsecurity clearanceservice delivery modelsservice level agreementskey performance indicatorsservice cost modelingservice architecturebudget managementsupplier managementcontract managementservice performance measurementautomationinnovation managementtooling enhancementstakeholder managementcross-functional collaborationsolution designoperational support