ServiceNow Pre-Sales Consultant

Are you skilled at problem-solving and passionate about digital transformation? Do you thrive in consultative environments and enjoy shaping innovative solutions for complex challenges? We are seeking a dynamic ServiceNow Pre-Sales Consultant to join our growing ServiceNow Practice.

As a ServiceNow Pre-Sales Consultant, you will be instrumental in defining, delivering, and supporting ServiceNow solutions for medium to large-scale assignments. You’ll lead strategic engagements, craft tailored proposals, and embed ServiceNow into broader customer transformation strategies.

While the majority of your time will be spent working from home, there would be ad-hoc travel to our office in London as well as various client sites.

We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities.

What you'll be doing:

• Lead the definition and execution of ServiceNow solutions, ensuring alignment with client requirements and business goals.
• Drive ServiceNow campaigns and integrate them into wider customer strategies to support long-term growth.
• Engage with senior collaborators (CxO/Director level) to understand challenges and provide advice on ServiceNow transformation.
• Develop strategic roadmaps, governance models, and enablement plans for successful ServiceNow adoption.
• Manage stakeholder relationships throughout the project lifecycle, including subcontractor and partner coordination.
• Collaborate with delivery teams to ensure solutions meet customer expectations and Sopra Steria’s standards.
• Mentor junior team members and foster a collaborative, high-performing environment.
• Proactively identify and manage risks, ensuring appropriate reporting and mitigation.

What you’ll bring:

• Previous experience as a Solutions Architect or Solution Leader with a strong background in ServiceNow implementations (IT & Customer Workflow) and relevant certification; CIS (ITSM/CSM and or HRSD/ Now Assist for ITSM/CSM and or HRSD) CSA Sales and Pre-sales (ITSM/CSM/SOM/FSM/ITOM/ITAM)
• Proven leadership and consulting capabilities in large, complex projects.
• Ability to build and maintain relationships with senior stakeholders.
• Strong analytical and problem-solving skills with a focus on business process improvement.
• Excellent communication, presentation, and sales enablement abilities.
• Self-motivated, goal-oriented, and at ease working independently or collaboratively with others.
• Familiarity with Open Source software.
• Exceptional time management and multitasking skills under pressure.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: Anywhere, with travel to the office and client site as required

Security Clearance Level: Either hold or be eligible for Security Clearance

Internal Recruiter: Carolyne

Salary: up to £75,000

Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

With a long history of delivering transformation, we've developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.