Service Desk Engineer

About Sota

Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape.

About the Role

Join a team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota’s values and deliver excellence.

Responsibilities :

Deliver outstanding support across multiple platforms and technologies:

• Microsoft Desktop OS & Office Systems
• Microsoft Server OS & Virtualisation
• Active Directory Administration
• Networking: TCP/IP, DNS, DHCP, VPN
• Routers, Switches, Firewalls, Wireless
• Hardware: Printers, Desktops, Servers
• Mobile Devices
• Email, Antivirus & Backup solutions

• Manage incidents and requests against defined SLAs.
• Collaborate with colleagues to resolve complex issues and share knowledge.

Required Skills :

• Strong technical foundation in Microsoft and networking technologies.
• Hands-on experience with hardware and software troubleshooting.
• Ability to adapt and learn quickly in a fast-paced environment.
• Exceptional customer service and communication skills.
• Problem-solving mindset with attention to detail.
• Team player committed to quality and continuous improvement.

What We Offer

• Competitive salary and benefits.
• Opportunities for career progression and professional development .
• A culture that values innovation, collaboration, and customer success .

Equal Opportunity Statement : Sota is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

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