Service Desk Coordinator

Our client is looking for an organised and customer-focused Engineer Scheduler / Field Support Coordinator to join their team on a 6-month fixed-term contract. This hybrid role offers the opportunity to work from home on Mondays and Fridays, with in-office days Tuesday–Thursday, allowing you to collaborate effectively with the team and receive hands-on training.

6 month FTC

Salary £27-£28k DOE

Shifts would be either 07:00-15:30 or 10:30-19:00 Monday to Friday or 09:00-17:30 Saturday and Sunday.

You will play a key role in coordinating engineer schedules, managing support tickets, and ensuring efficient resource allocation to meet customer needs. You will also monitor part requests, arrange collections, and provide clear communication to customers while escalating issues where necessary.

Key Responsibilities

Coordinate and manage engineer scheduling to optimise resource allocation

Own and manage support tickets, ensuring timely resolution and adherence to service standards

Monitor and coordinate part requests, ensuring compliance with SLAs

Arrange collections from customer sites using internal engineers or third-party couriers

Maintain proactive communication with customers, providing updates on ticket progress and scheduled visits

Escalate issues internally and externally to maintain service quality and customer satisfaction

Participate in optional paid on-call rotation (after training)

Person / Experience Required

Excellent verbal and written communication skills

Strong attention to detail and customer-focused approach

Effective problem-solving and planning skills

Organised, proactive, and accountable

Ability to perform well under pressure

Basic understanding of IT infrastructure and network topology

Flexible and adaptable

Willingness to undergo the clearance process (essential)

ITIL certification (preferred, not mandatory)

Proficient in Microsoft Office (Word, Excel, Outlook)

Benefits

Hybrid working

Pension scheme (effective after 3 months)

25 days holiday plus bank holidays

£45 eye care voucher

Vodafone Employee Advantage scheme

Free parking

Training and development opportunities through mentoring and professional qualifications

Company socials including annual summer & Christmas events and team lunches

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.