Service Desk Engineer

Ou r client based in Bracknell is seeking a Service Desk Engineer to join its team based in Bracknell.

This is an excellent opportunity for someone with strong problem-solving skills, a customer-focused approach, and an interest in technology. Full training will be provided, making the role suitable for both experienced engineers looking for an office-based position and individuals at the start of their technical career.

Key Responsibilities:

• Provide first-line technical support and fault diagnosis.
• Log, prioritise, and manage incidents and service requests.
• Escalate complex issues to specialist teams where required.
• Coordinate engineers and resources to ensure timely resolution of issues.
• Keep customers and internal stakeholders updated on progress.
• Maintain accurate records and documentation.
• Contribute to continuous improvement and knowledge sharing.

Skills required:

• Strong organisational and problem-solving skills.
• Excellent communication and customer service skills.
• Good understanding of Windows operating systems.
• Positive attitude and willingness to learn.
• Ability to manage multiple priorities in a fast-paced environment.

Desirable:

• Experience in a service desk, helpdesk, or technical support role.
• Knowledge of TCP/IP networking and remote support tools.
• Experience coordinating engineers, technicians, or field-based teams.
• Understanding of basic networking principles.

The role is paying £26-£28k DOE with free onsite parking.

If you're looking for a role where you can develop your technical skills, make a real impact, and build a long-term career, we'd love to hear from you.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.