Scheduling administrator
Service Desk Co-ordinator / Administrator The Service Desk Co-ordinator/Administrator provides day-to-day administrative and coordination support to the service desk. The role involves handling customer enquiries, scheduling engineers, managing job paperwork, raising quotes, ordering parts, and maintaining accurate system records. You will be a key point of contact for customers and engineers, ensuring jobs are planned, tracked, and completed efficiently.
Key Duties & Responsibilities Office Administration & Customer Service
• Answer incoming telephone calls and emails from customers
• Provide a professional and helpful customer service experience
• Read and update job sheets accurately
• Close completed jobs and ensure all paperwork is received
• Liaise with engineers regarding job details and progress
• Chase outstanding job cards from engineers
• Move appointments and schedules when required
• Organise returns of parts or equipment
• Receive deliveries, unpack orders, and label parts correctly
Duties and responsibilities- Service Coordination & Scheduling
- Handle service enquiries, call-outs, and repair requests
- Book investigation works and schedule engineers
- Manage and update engineers' work diaries
- Book Planned Preventive Maintenance (PPM) visits
- Contact customers by phone and email to arrange service dates
- Send weekly PPM reminders
- Manage PPM jobs via the portal, including permit checks • Coordinate remedial works
Requirements
• Previous experience in a service desk, administration, or coordination role
• Strong organisational and time management skills
• Confident using computer systems and office software
• Clear and professional communication skills
• Ability to manage multiple tasks in a busy environment
• Strong attention to detail • Customer-focused and proactive approach • Able to work well as part of a team
Experience and qualifications- Requirements • Previous experience in a service desk, administration, or coordination role • Strong organisational and time management skills • Confident using computer systems and office software • Clear and professional communication skills • Ability to manage multiple tasks in a busy environment • Strong attention to detail • Customer-focused and proactive approach • Able to work well as part of a team