ICT Technician (Infrastructure)

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for full details of the role.

This role is part of a high-priority programme with tight delivery timelines and complex interdependencies. The successful candidate will have substantial hands-on experience delivering infrastructure upgrades in large, multi-system environments with diverse stakeholders.

As ICT Infrastructure Technician, you will provide expert support for the installation and configuration of servers, storage, network, and virtual infrastructure in line with CAD specifications. You will support testing and validation activities including SAT, UAT, and disaster recovery procedures, while managing incidents, monitoring system performance and maintaining accurate records.

Additional responsibilities include asset management, ensuring compliance with NHS standards, contributing to technical documentation, and collaborating with internal and external teams to ensure successful implementation. Technologies involved include VMware, Hyper-V, RAID, and failover/fallback systems.

Person Specification

QualificationsA degree in Computer Science, Information Technology, or equivalent professional experience is required, along with formal training or experience in networks, hosting environments and virtualised platforms. Advantageous qualifications include ITIL Foundation or higher, Microsoft or VMware certifications and vendor certifications such as CompTIA Network+.

KnowledgeCandidates should have substantial ICT infrastructure support experience in large or healthcare organisations, with expertise in physical and virtual servers, Windows Server, VMware ESXi, and virtual host platforms. Experience in service desk operations, server optimisation, disaster recovery and stakeholder engagementis essential. Advantageous experience includesworking with NHS systems or mission-critical platforms such as CAD.

SkillsStrong analytical and diagnostic skills, excellent communication and a customer-focused approach are essential. Candidates should be proficient in ITSM tools, demonstrate effective time management and have a commitment to continuous learning. Advantageous skills include supporting infrastructure test plans, mentoring junior staff, and delivering technical training or knowledge transfer sessions.

Person Specification

Qualifications and Training

• Understanding of RAID configurations and backup environments.
• Understanding of a range of work procedures and practices, which require expertise within Digital/ICT, underpinned by theoretical knowledge or relevant practical experience.
• Knowledge of a range of Digital/ICT areas acquired through qualification to degree or equivalent level, or through equivalent relevant experience.
• Knowledge of networks and hosting environments learned through formal training or informal experience.

• ITIL Foundation (highly desirable)
• Professional IT certifications (e.g. Microsoft certifications)
• Vendor certifications (e.g., CompTIA Network+)

Knowledge and Experience

• Substantial experience in an ICT Infrastructure support or service delivery role, preferably within a large organisation or healthcare environment that requires high availability and resilient platforms.
• Proven experience in building and configuring physical and virtual servers.
• In-depth knowledge of Windows Server operating systems, VMware ESXi Administration and management in a large corporate environment.

• Experience in NHS or emergency services environments.
• Experience supporting CAD or mission-critical systems.

Skills and Aptitudes

• Demonstratable troubleshooting and problem-solving skills, with the ability to resolve technical issues efficiently.
• Excellent customer service and communication skills, with the ability to explain technical information clearly to non-technical users.
• Understanding of networking, hardware and software support.
• Good organisational and time-management skills, with the ability to prioritise tasks and meet deadlines.
• Familiarity with IT service management (ITSM) tools and practices, including the use of service desk systems.
• A proactive and positive approach to problem-solving and service delivery.
• Excellent interpersonal skills and the ability to work well within a team.
• Attention to detail and a commitment to delivering high-quality support.
• A customer-focused attitude, with a passion for helping users and improving service delivery.
• Understanding of virtualisation and backup systems.
• Willingness to learn and continuously develop technical skills and knowledge.

Physical Requirements

• Regular use of VDU equipment.
• Standard NHS working hours, with occasional out-of-hours work required for system upgrades or emergency support.
• Frequent sitting or standing in restricted positions will be required when working within the data centre and IT switch rooms.
• There is an ongoing requirement to exert moderate physical, lifting and moving if IT equipment on a daily basis.
• Occasional travel to Trust sites may be necessary to install or maintain systems, attend meetings/training.

Special Requirements

• Participation in out-of-hours support as required, in alignment with implementation schedules, system builds, and testing activities.
• Commitment to completing all mandatory training relevant to the role, including Information Governance, Cyber Security Awareness, Health & Safety, and Equality & Diversity.
• Understanding of and adherence to confidentiality policies, including the handling of sensitive patient and organisational data in line with NHS Information Governance standards.
• Awareness of the importance of data protection legislation (e.g. UK GDPR) and the ability to apply this knowledge in day-to-day ICT operations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

North Wing, Southern House, Sparrowgrove

Otterbourne, Hampshire

SO21 2RU

Employer's website

https://scasjobs.co.uk/