ICG Chair
Summary:
Time Commitment - 15-20 days per year approx.
Remuneration: Expense rate to be agreed.
Location: Remote with occasional meetings at locations within the SEW service area.
The Independent Customer Challenge Group (ICG) is an autonomous body dedicated to ensuring that South East Water's business plans are built around the genuine needs and voices of its customers. As the ICG Chair, you will lead a diverse group of experts and advocates to scrutinise performance and influence future strategy.
In a period of significant regulatory evolution-driven by the Independent Water Commission and new OFWAT licensing conditions-you will act as a pivotal bridge between the company, its customers, and regulatory bodies.
This role offers a unique opportunity to provide strategic oversight and ensure that South East Water delivers on its commitments for the (Apply online only) period while shaping the ambitious (Apply online only) Business Plan.
Main Responsibilities:
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
If this sounds like the opportunity you've been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Time Commitment - 15-20 days per year approx.
Remuneration: Expense rate to be agreed.
Location: Remote with occasional meetings at locations within the SEW service area.
The Independent Customer Challenge Group (ICG) is an autonomous body dedicated to ensuring that South East Water's business plans are built around the genuine needs and voices of its customers. As the ICG Chair, you will lead a diverse group of experts and advocates to scrutinise performance and influence future strategy.
In a period of significant regulatory evolution-driven by the Independent Water Commission and new OFWAT licensing conditions-you will act as a pivotal bridge between the company, its customers, and regulatory bodies.
This role offers a unique opportunity to provide strategic oversight and ensure that South East Water delivers on its commitments for the (Apply online only) period while shaping the ambitious (Apply online only) Business Plan.
Main Responsibilities:
- Strategic Leadership & Governance:Lead the ICG through a shifting regulatory landscape, maintaining a flexible and adaptive approach to meet new consumer engagement mandates.
- Performance Scrutiny:Rigorously evaluate South East Water's delivery against its regulatory settlement, monitoring progress on customer outcomes and agreed success measures.
- Constructive Challenge:Provide high-level advocacy and challenge on critical policy areas, including engagement strategies, tariff structures, affordability, and support for vulnerable customers.
- Stakeholder Liaison:Represent the ICG in high-level discussions with OFWAT and CCW (Consumer Council for Water), participating in cross-sector meetings with other Challenge Group leaders.
- Consensus Building:Facilitate diverse opinions among ICG members (from local and national bodies) to reach actionable consensus that reflects both household and business customer interests.
- Board Reporting:Communicate findings, challenges, and recommendations effectively to the South East Water Board and relevant government departments.
- Proven Leadership:Extensive experience as a Chair or Non-Executive Director (NED) with a track record of leading complex groups or committees.
- Customer Advocacy:A deep-rooted background in consumer rights, advocacy, or high-quality customer engagement strategies.
- Strategic Challenge:Demonstrated ability to challenge corporate strategy and business decisions constructively at a senior level.
- Regional Insight:An established network of contacts and a strong understanding of the operating landscape within the South East Water area.
- Synthesis & Focus:Skilled at distilling varied, complex perspectives into clear, strategic priorities while maintaining the group's focus.
- Gravitas & Communication:Exceptional communication skills with the authority to influence diverse stakeholders, regulators, and executive boards.
- Independence:Unwavering impartiality and the ability to function as an autonomous voice for the customer.
- Empathy:A genuine commitment to understanding and representing the needs of a diverse customer base, particularly those in vulnerable circumstances.
- Adaptability:The resilience to lead an organisation through sector-wide changes and evolving regulatory requirements.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
If this sounds like the opportunity you've been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.