Apprenticeship – User Adoption Apprentice
You will be working within the User Adoption team to plan and deliver quality applications training, give end user advice and produce end user guidance materials which supports the council’s stakeholders to utilise applications efficiently.
Role
- You will contribute to the development and maintenance of user guides, training materials and FAQ documents tailored to customer and staff needs, ensuring they are updated with each service release.
- It will be key for you to engage with internal staff to secure their support for new technologies.
- Working alongside our experienced staff, you will assist during go-live periods through direct support and floor walking. This includes being involved with the development of our Digital Champions team.
Training
- The learner will attend a weekly two-hour online theory session on MS Teams with Learn Tech.
- Throughout your 15-month apprenticeship (inclusive of the end point assessment period), we will allocate you a workplace mentor to give you guidance and support in completing.
- There is no guarantee of a permanent role at the end of the apprenticeship; however, managers will make every effort to create opportunities where budget and resources allow.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday to Friday, 8:30am - 4:30pm. 18 months limited term contract.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Sunday, 26th April 2026
- Start Date
- Tuesday, 1st September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- English GCSE, grade GCSE A*-C/4-9 (Essential)
- Maths GCSE, grade GCSE A*-C/4-9 (Essential)
About the Employer
South Gloucestershire Council
Employer Description South Gloucestershire Council is the local authority of South Gloucestershire, a unitary authority in the South West of England region. As a unitary authority it has the powers of a non-metropolitan county and district council combined. It is administratively separate from the county of Gloucestershire.