Senior Business Analyst (Production Team)

How You'll Make a Difference
As a Senior Business Analyst, you'll be helping to shape and design future digital solutions that deliver services to the residents and front-line key workers of South Gloucestershire. Working within our Discover and Design practice as part of a multidisciplinary Agile Development team you'll be primarily focussed on applying strong business analysis and service design skills to deliver user-centred digital products.
The wider Information, Technology & Digital service delivers core IT services for the council. When providing solutions, we take a primarily low-code approach using our standard technology platform (Dynamics 365, Power Platform, Azure PaaS) alongside configurable COTS business systems.
What You Will Be Doing

• Day-to-day, you will work on several digital products and projects, balancing business needs with a
  

Strong User-centred Design Focus. For Example

• Providing new digital tools to support frontline services.
• Extending the services available via our public website portal.
• Delivering new AI solutions to our back-office functions.

• Working with the business and talking to users, you will gather and refine requirements, writing well-articulated user stories with clear acceptance criteria so they are ready for development.
• You will be working both independently and with peers on work drawn from our roadmap and backlog. You will attend and/or lead agile ceremonies, design workshops and peer review sessions.
• It will be key for you to identify opportunities for process improvement through the application of digital technology, specifically where automation can be implemented.
• You'll be responsible for designing end-to-end journeys of services and the associated customer journeys.
• It will be your responsibility to produce documentary and visual artefacts, such as process diagrams and wireframes, and prepare evidence-based proposals in collaboration with colleagues such as Solution Architects.
  

What We Need From You

• You will have strong knowledge and experience in undertaking a Business Analysis, Service Design or a similar role in the context of a technology/digital delivery team.
• It is essential you have good knowledge and experience of digital transformation, organisational improvement and ensuring value for money.
• We require you to have experience in development methodologies and of working in an agile delivery environment.
• You will have experience of managing effective customer, stakeholder and supplier relationships and be confident communicating to wide range of stakeholders.
• You will have excellent analytical skills and an impeccable attention to detail. You must have the ability to make things clear and simple to understand through effective communication that is appropriate to the audience.
• We require you be able to work to strict deadlines, manage a demanding workload and prioritise accordingly.
• Ideally you will hold a recognised Business Analysis (or similar) qualification and demonstrate working knowledge of applying tools and techniques commonly used in this type of role.
  

What You Need To Know

• This is a 2-year term contract, ending 31st December 2027.
• We are also offering this as an internal secondment opportunity; you should first seek your line managers permission before applying.
• This role is hybrid, with a mixture of working at our office Badminton Road, Yate and working from home.
  

Interviews anticipated week commencing 19th January 2025.
How a Career At South Gloucestershire Council Is Different

• We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
• We invest in the careers of our people, and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long-term difference in their work.
• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
  

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're providing essential services across our internal network to ensure we can fully support our community.
• We're positive and forward thinking, always looking for new and innovative ways of working work and we're ambitious about the future.
  

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We're making a difference, be part of it!
To view the full job description, please click this link: Business Analyst (Senior)