CRIS Communications and Extraction Service Co-ordinator
Job summary
South London and Maudsley NHS Foundation Trust (the Trust) and the Biomedical Research Centre (BRC) established the CRIS system and services in 2008. CRIS is a technical and governance solution enabling access to deidentified clinical data for research. A key component of the CRIS Security Model is the Communications Programme, ensuring stakeholders, including service users, can access information about CRIS. The programme is managed through the CRIS Extraction Service, supporting users to specify and extract data for research in line with CRIS governance requirements.
This is an exciting opportunity (fixed-term post, initially ending in March 2028) for an enthusiastic and analytical individual. Applicants should have research experience, including peer-reviewed publications; familiarity with clinical research datasets and information technology; service management experience; and organisational skills.
The Service Co-ordinator will lead the CRIS Communications Programme, including evaluation and development to improve transparency and access to CRIS information.
The Service Co-ordinator will also support the wider CRIS Extraction Service, including liaison with CRIS users on research feasibility; database querying; service administration; testing and evaluation of CRIS data and services; dissemination of findings; and publications.
The Service Co-ordinator will work with colleagues across the CRIS team and SLaM Clinical Informatics Services.
Main duties of the job
- To manage and maintain the CRIS Communications Programme, including web content, leaflets, posters, presentations, publications and other materials.
- To evaluate and improve the Communications Programme to maximise effectiveness and stakeholder engagement.
- To report to the CRIS Oversight Committee on programme activity, performance and outcomes.
- To manage and support CRIS Service User Advisory Groups.
- To coordinate CRIS and CIS content across Trust and BRC websites with Communications Teams.
- To respond to enquiries from researchers, service users and other stakeholders, including feasibility queries and user training.
- To undertake simple SQL-based data extraction tasks.
- To support administration of the CRIS Extraction Service, including project allocation, specifications, workflows and tracking systems.
- To support evaluation of Extraction Service performance against agreed standards and publication of results.
- To coordinate reporting of CRIS and Clinical Informatics performance metrics through the monthly Balanced Business Scorecard.
- To work with the Research Clinical Informatics Lead in evaluation and development of the service model.
- To work with the CRIS Academic Lead in evaluating CRIS data and usage, including journal submissions and publications.
- To provide cover for other CRIS administrative tasks.
About us
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role.We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.
As a Trust we are happy to talk flexible working.
About the Location
The job will be based at the IoPPN Main Building, part of the wider Denmark Hill campus shared by SLaM and King's College London. The IoPPN main building is home to theInstitute of Psychiatry, Psychology & Neuroscience.
Denmark Hill is very well connected and staff can reach Victoria or Blackfriars stations in 10 minutes by train, and East London is 25 minutes by overground.
Job description
Job responsibilities
South London and Maudsley NHS Foundation Trust (the Trust) and the Biomedical Research Centre (BRC) established the CRIS system and services in 2008. CRIS is a technical and governance solution enabling access to deidentified clinical data for research. An essential component of the CRIS Security Model is the Communications Programme, through which all relevant stakeholders including Trust service users are able to access information about CRIS. The management, maintenance and iterative evaluation of the CRIS Communications Programme is a component of the CRIS Extraction Service. The core purpose of this service is to support users of CRIS in specifying and extracting appropriate data to address specific research questions in line with the standards and requirements of the CRIS Security Model and the CRIS Extraction Service Model.
This is an exciting opportunity for a dynamic, enthusiastic and analytical individual with excellent written and spoken communication skills and experience; research experience, including relevant peer-review publication; familiarity with clinical research datasets, a good grasp of information technology; proven track record of operational service management and excellent organisational skill.
The CRIS Communications and Extraction Service Co-ordinator will lead on delivering the CRIS Communications programme, including rolling evaluation of its effectiveness and on-going develop and updates to the programme to optimise transparency and access to information about CRIS to relevant and interested stakeholders.
The Service Co-ordidnator will support delivery of all other elements of the CRIS Extraction Service, including liaising with CRIS users and research feasibility and scope; database querying; administration of the Extraction Service; testing and evaluation, e.g. of CRIS data and services performance and publishing of results; authoring relevant research publications.
The Service Co-ordinator will be pro-active in their role. They will work collaboratively and closely with others in the wider CRIS and SLAM Clinical Informatics Services.
Key Responsibilities:
To manage and maintain the CRIS Communications Programme, including all web-based communication; leaflets and posters; direct presentations; articles and publications and all other forms of communication.
To continuously evaluate and adapt this Programme of work to optimise its effectiveness
To Report directly to the CRIS Oversight Committee on all relevant activities, plans, evaluation and performance of the Communications Programme.
To manage and support relevant CRIS Service User Advisory groups
To manage content and co-ordinate the CRIS and CIS pages on relevant BRC and Trust websites, including working directly with relevant Communication Teams
To field enquiries from interested parties, including supporting CRIS drop ins; addressing feasibility queries; user-training etc.
To carry out simple data extraction tasks in SQL
To support the end-to-end administration of the CRIS Extraction Service, including allocation of projects for specification and data extraction and maintaining all relevant service tracking systems.
To support routine evaluation of the Extraction Service performance against commitments and standards in the written service model, and publish results
To coordinate publication of performance of all CRIS and Clinical Informatics services through the monthly Balanced Business Scorecard.
To work under the direction of the Research Clinical Informatics Lead in continuous evaluation and development of the service model
To work under the direction of the CRIS Academic Lead in CRIS data and usage evaluation, including writing up and submission to relevant journals and publications
Cover for all other CRIS administration tasks
Communications and Working Relationships:
Internal
CRIS Oversight Committee
BRC academics, including primary investigators and Research Assistants
SLAM Service Directors
Clinical and administration staff
Caldicot and Information Governance leads
Information Teams
Other ICT staff
External
Service Users
External suppliers and contractors
Colleagues in other academic institutions, NHS Trusts and organisations, Health Authorities,
Social Services departments, etc
Other NHS organisations
Please note: Applications will be reviewed on a first-come, first-served basis, and the vacancy will close once 50 applications have been received. We therefore encourage interested candidates to apply as early as possible.
Person Specification
Qualifications
- Education to degree level (A)
- ITIL
Experience
- Proven track record in managing/evaluating a communications programme in a relevant organisation
- Direct experience working with and presenting to NHS Service User groups
- Direct experience in service administration and evaluation in a relevant area
- Experience working with NHS mental health clinical data
- Research experience in a relevant field
- Publication authorship
- Relevant experience data analysis and reporting.
- Analytical, logical and methodical
- Active team player
- Ability to work autonomously
- Self-motivated and enthusiastic
- Creative approach to problem solving
- Capable of understanding wider objectives of the service
- Commands respect and has credibility with colleagues
- Experience of data integration in multiple formats
- Experience of working with complex datasets
- Experience of dealing with database queries, e.g. T-SQL
- Project management experience
Knowledge/skills
- Excellent interpersonal skills and the ability to communicate complex concepts to diverse groups
- Knowledge of health information systems, research datasets
- Excellent verbal and written communication skills
- Excellent organisational skills
- Ability to produce, analyse and interpret data
- Ability to engage in effective discussion to understand research questions and provide rational and practical solutions
- Ability to analyse and assimilate information in order to make decisions
- Ability to work independently and meet deadlines
- Ability to lead by example and motivate team members
- Good working knowledge of common desktop applications/software
- Knowledge of data analysis and reporting tools.
- Ability to provide concise and clear advice and guidance
- Ability to develop effective business relations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
IOPPN
Decresigny Park
London
SE5 8AF
United Kingdom
Employer's website
https://www.slam.nhs.uk/