Communications and Engagement Officer - EPR
Job summary
South London and Maudsley is embarking on an ambitious project to delivery a new electronic patient record (EPR) system.
Effective communication and engagement will be key to the successful delivery of this Trust wide work.
The Communications and Engagement Officer plays a crucial role in supporting the Electronic Patient Records (EPR) Communications and Engagement team to deliver consistent, high quality communications.
You will be responsible for administration of the work of the team, including handling incoming enquiries, acting as an effective and professional first point of contact and signposting people appropriately.
Main duties of the job
To act as the first point of contact for all enquiries to the EPR communications team
To support the production of communications materials for the EPR programme.
To support the management of engagement programmes and events
Work with the wider team on media opportunities for the programme
To promote the work of the programme via digital channels
About us
We provide the widest range of NHS mental health services in the UK and aim to be a leader in improving health and wellbeing - locally, nationally and globally.
We serve a local population of 1.3 million people in south London, as well as specialist services for children and adults across the UK and beyond.
Each year we provide inpatient care for over 5,000 people, and treat more than 40,000 patients in the community in Lambeth, Southwark, Lewisham and Croydon.
Job description
Job responsibilities
Administrative duties
To act as the first point of contact for all enquiries to the EPR communications team from external and internal stakeholders and to work with them in a professional, diplomatic and timely manner.
To monitor and respond to email and other digital enquiries, logging and acting upon them or signposting them appropriately.
To support the production of publicity material, eg research, copywriting, proofreading and liaising with external designers, printers etc.
To support external and internal events, including booking venues, organising invitations, taking minutes and maintaining associated records, eg attendees lists, feedback and action logs.
To maintain and regularly update contact details and lists/databases of key stakeholders.
To assist in planning and delivering publicity and awareness campaigns for the programme.
To produce letters, reports and other documents as required.
To developing an understanding of Trust and become effective in use of SLaM internal communications, intranet, website and social media platforms and support team colleagues in effective use of channels, in line with Trust policies.
Media relations
To work with the Communications and Media Manager and to log and maintain records media calls and their management.
To maintain accurate addresses, phone numbers and email details of journalists and media organisations with whom the Trust has contact.
To receive and co-ordinate press enquiries from national, regional, local media and trade press in a timely manner; actively monitoring press and media articles, blogs and social media postings so that the Trust is alert and ready to contribute to current public discussions relating to the EPR programme.
To help research and draft material for publication by the team, supporting other members of the department and working with managers across the Trust.
To monitor and record media and social media coverage about the programme and undertake evaluation and produce reports.
Website/intranet/digital and social media communication
To upload information to the Trust website and intranet as appropriate
To work with colleagues to ensure relevant content on the programmes on the Trusts website and intranet is stay fresh, up-to-date and continually refreshed using online content management system, working with colleagues across the Trust as necessary.
To support the programme communications and engagement team in providing content for all relevant Trust-owned digital and social media channels
Events and Meetings
To manage administrative and organisational activities for internal and external stakeholder events working with programme and wider Trust teams and partners including: researching and booking venues and venues liaison; issuing and managing responses to event invitations, liaison with delegates, helping to produce support materials and presentations; liaison with suppliers of design and other services; learning and developing competencies in managing online (videoconference and webinar) platforms and supporting effective delivery of events through digital platforms.
To organise and lead administration of meetings including arranging digital platforms (videoconferences), bookings and invitations, liaison with attendees, producing and issuing advance papers and where required attending and drafting minutes and actions.
Other Duties
To handle and be sensitive to the use of confidential information including at times patient and staff information.
To maintain appropriate and professional relationships with staff, stakeholders, partner organisations, patients and families/carers and others.
To be able to work in a team under pressure of timed deadlines.
To work independently with the ability to juggle numerous tasks.
To produce written work to a good standard.
Any other activities as requested by your line manager.
Work collaboratively to support all communications and engagement team colleagues
Person Specification
Qualifications
- GCSE standard or equivalent in English
- A Levels or equivalent level of competence
- Evidence of continuing personal and professional development
- Communication training or qualification
Experience
- Demonstrable and strong experience of administrative work, managing a busy and deadline demanding workload
- Experience of dealing with people at all levels including senior level and the public
- Working in a small team within a large organisation; understanding its relationships and role, working with multiple partners and stakeholders
- Experience of using initiative and enthusiasm to problem solve
- Experience of working on an EPR project.
- Experience of working in a communications function/team
- Experience of working in an NHS/public sector setting
- Experience of organising events and conferences
Knowledge and Skills
- Competent user of Microsoft Office packages - particularly Word, Outlook, PowerPoint and Excel
- Ability to plan, prioritise and organise several activities including diary management, and reprioritise to meet tight, conflicting, and often changing deadlines
- Ability to pull together draft reports, data and other documents
- Ability to manage own workload and work without direct supervision using own initiative within a changing and demanding environment
- Writing skills which are adaptable for a variety of different media and audiences websites / intranets, social media, magazines, newsletters
- Understanding and basic competency in social media use including smartphone videos and photography
- Ability to data input, manage/organise and analyse data on computer and information systems eg Excel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
Maudsley Hospital, Denmark Hill
Denmark Hill
London
SE5 8AZ
United Kingdom
Employer's website
https://www.slam.nhs.uk/