Administration Assistant/Receptionist
Job summary
An exciting opportunity has arisen for the role of receptionist/administrator based within the Occupational Health and Wellbeing Service at University Hospitals Tees. The post holder will provide effective administration support to the service and excellent communication skills along with outstanding customer care.
Main duties of the job
Carry out routine administrative duties pertinent to the service.
The role requires the individual to work as part of multi-disciplinary team.
The post holder will be predominantly office based and undertake the following activities: receive, record, sort, and distribute any form of communication and mail and take appropriate action including escalation where appropriate.
Receive and make telephone calls to/from staff accessing the service managers, Human Resources, other NHS and non-NHS professionals/agencies.
Follow through all enquiries in a friendly and professional manner.
Undertake general receptionist duties and utilise our bespoke IT system to create new records, process referrals and administer clinics.
About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.
Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.
We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.
We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
Job description
Job responsibilities
Details of the full job description and person specification are attached as supporting documents to the bottom right of this screen.
Person Specification
Knowledge and Skills
- Excellent communication and interpersonal skills.
- Understanding of clerical processes.
- Efficient and accurate word processing skills.
- Working knowledge of Microsoft 365. Good understanding of a range of routine work procedures and practices.
- Sound knowledge of the work and scope of the service to act as a point of information for Trust staff.
Qualifications
- GCSE's English and Maths A-C or equivalent qualification or equivalent work experience.
- Qualified at NVQ 2 or equivalent experience or equivalent work experience.
Experience
- Extensive use of Office and Outlook, including word, excel, email and internet.
- Previous experience working within a team.
- Administrative experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
South Tees Hospitals NHS Foundation Trust
Address
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
United Kingdom
Employer's website
https://www.southtees.nhs.uk/