EPR Communications and Engagement Lead
Job summary
Are you passionate about delivering high-level communications and engagement services? South Warwickshire University NHS Foundation Trust and George Eliot Hospital NHS Trust are seeking a dynamic and experienced Communications and Engagement Lead to support our Electronic Patient Record (EPR) programme.
What You'll Do:
- Strategise and implement EPR communications.
- Engage with diverse audiences to raise EPR awareness.
- Provide expert communications and engagement advice and support.
We need:
- Relevant degree or equivalent experience.
- Track record in communications and engagement within complex settings.
- Independent, creative, and strategic thinker.
Why Innovate?
- Be part of a supportive and ambitious team.
- Contribute to significant healthcare technology advancements.
- Enjoy a role with impact and continuous learning
Location: Warwickshire
If you would like a conversation about the role, please contact Mary Powell, Associate Director of Strategic Communications, at - Mary.Powell@swft.nhs.uk
Main duties of the job
To provide a comprehensive, high-level communications and engagement service to South Warwickshire University NHS Foundation Trust and George Eliot Hospital NHS Trust by directly supporting the implementation of the Electronic Patient Record (EPR) programme.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Job description
Job responsibilities
To be the responsible person for all EPR programme communications and engagement activity.
To support the development and delivery of the communications and engagement strategy for the EPR programme
To be the workstream lead for the communications and engagement for the EPR programme.
Proactively and independently develop, implement and evaluate EPR communications and engagement collateral.
Responsible for managing the EPR communications and engagement budget, recommending the best use for funds and identifying suppliers through a competitive process
Understand what is happening nationally with EPR and interpret any changes to national policies and support application within SWFT and GEH
Leading face-to-face engagement and making stakeholders aware of the EPR programme and its impact to their roles.
Provide communications and marketing advice to the programme teams and acting as a communications specialist.
Creating and developing communication and engagement content and collateral.
Support the Associate Director of Strategic Communications and Heads of Department in the day-to-day management and coordination of communications and engagement (internal and external).
To work in partnership with the communications and engagement functions at George Eliot Hospital NHS Trust and South Warwickshire University NHS Foundation Trust to ensure a co-ordinated and planned approach to EPR communications.
Lead on the delivery of the overall communications and engagement strategy for the EPR, with a focus on service development and user experience.
Lead on producing clear, persuasive, informative and accessible communication products and content for internal and external audiences, ensuring consistency and alignment in approach and tone.
Create content for communication platforms (both print and digital) such as training materials, social media assets, communication toolkits.
Represent the Communications and Engagement workstream at appropriate programme boards.
To develop and maintain an EPR website / area on the Trusts extranets and ensure they remain up to date.
To provide programme reports in order to monitor stakeholder engagement, measure the reach of messaging and to support the evaluation of information flow to both internal and external stakeholders.
To lead on the development of long-term internal and external trust wide EPR communications and engagement strategies where required by programme workstreams, providing specialist advice as necessary.
To provide regular EPR communications and engagement updates for internal and external stakeholders (including face-to-face).
Organise and project manage communication campaigns.
Plan, arrange and facilitate events, press conferences, photo calls and visits.
Plan, organise and deliver engagement initiatives for stakeholders (e.g. lunch and learn, skills workshops, breakfast meetings).
Organise and lead internal events and initiatives to foster a sense of community.
Provide relevant and timely specialist advice, guidance and training on internal and external communications and engagement.
The production of communication materials including copywriting, proofreading, and liaising with designers and printers.
To maintain and update contact lists and databases of key stakeholders working with the EPR Programme Support Office (PSO) where applicable.
Work with workstream leads to set key performance indicators for communication/ engagement projects, measurable against sets of agreed metrics. Use these to assess effectiveness of strategies and to shape future approaches.
To lead on the production of an EPR newsletter by gathering content, copywriting and designing it in line with branding guidelines.
To assist with EPR recruitment marketing.
Line management responsibilities for EPR Communications staff
Person Specification
Qualifications
- Educated to degree level or equivalent experience in relevant area(s).
- Evidence of continued professional development.
Experience
- Extensive communications and engagement experience (internal and external), within a complex organisation, comparable to master's level knowledge.
- Significant experience of planning and delivering communications and engagement strategies.
- Experience preparing communications and engagement plans.
- Experience undertaking face-toface engagement.
- Experience designing and creating content for print, social media and other platforms (e.g. Canva)
- Experience of working on complex programmes/ projects.
Skills
- Ability to give advice at a range of organisational levels.
- Able to persuade and influence to ensure appropriate approaches are used.
- The ability to provide highly complex, and on occasion sensitive, information to a variety of audiences
- Ability to work independently or part of team.
- Ability to plan, work to deadlines with attention to detail.
- Has a responsive, solution focused approach to addressing issues and barriers.
- Self-motivated and able to work autonomously, weighing up and analysing a range of options which may be complex to risks in order to independently implement successful solutions
- Adaptable and responds in a timely manner to urgent requests and programme changes.
- Can work as a team player and recognises and acts on wider corporate responsibilities.
- Effective time management and able to prioritise a changeable workload.
- Able to work under pressure
- Advanced IT and keyboard skills for designing presentation and programme documentation
Personal Qualities
- Is open and honest and acts with integrity.
- Is punctual, reliable and selfmotivated.
- Tactful with the ability to respond to high-profile, potentially contentious, situations
Other
- Ability to travel independently to a variety of locations across Coventry and Warwickshire, as and when required.
- Work flexible hours including on occasion evening and weekends to meet the need of the programme.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
South Warwickshire University NHS Foundation Trust
Address
Warwick Hospital
Warwick
CV34 5BW
United Kingdom
Employer's website
https://www.swft.nhs.uk/