Learning Systems Manager

Job description

Job responsibilities

Use IT knowledge and skills to manage the LMS (Totara based) to design and develop content and functionality to meet the learning needs of the Trust.

Be the main point of contact for LMS queries, responding to the designated inbox and attending meetings and calls as required.

Manage the maintenance and upgrade process for the LMS as required.

Liaising with stakeholders and supporting and leading projects with supervision as required.

Liaise with external suppliers to ensure contractual obligations are fulfilled.

Maintaining a positive relationship with IT and Information Management colleagues to troubleshoot technical system concerns and ensure LMS alignment with other IT/IM systems, including single sign on, ESR, internal KPI dashboards and cybersecurity requirements.

Liaise with the relevant internal and external working groups and stakeholders, making system-based recommendations to enable an LMS which is used efficiently and effectively.

Provide guidance and recommendations to departments to help ensure that the LMS is utilised as effectively as possible, ensuring engaging training is developed.

Provide training to stakeholders to utilise the LMS system as appropriate for their role. This will include but not limited to, learners, course developers, administrators and managers.

Develop pragmatic solutions to translate, configure, implement and maintain/review audiences based upon complicated existing staff data fields. Audience configurations will need to meet the training requirements identified by stakeholders.

Routinely review course layout and aesthetics to promote a positive user experience. Where relevant, provide guidance and templates to help with standardisation of course design.

Support the L&D in the delivery of LMS user training where required.

Provide a high-quality customer focused service for LMS support requests.

Provide reports and data analysis as required based upon data available through the LMS e.g. course completion statistics.

Contribute to the review and updates of existing training and development policies and procedures to ensure an integrated approach across other People Team work streams.

Be responsible for the maintenance and development of the LMS/Compass policy in collaboration with L&D leadership

Quality control of existing and new LMS courses including course layout, functionality of LMS elements, completions settings and testing e.g. SCORM.

Maintain an in depth understanding of Technology Enhanced Learning systems, updating own skills and knowledge to enhance system and service delivery.

Work in a proactive, professional and collaborative manner within the team as required.

Day to day supervision of colleagues conducting LMS administration

Person Specification

Training & Qualifications

• Educated to degree level in relevant subject OR equivalent level of experience of working at a similar level in specialist area
• Industry standard training covering a range of Totara based LMS management functionality or equivalent level of specialist experience

• Knowledge of administrative procedures, project management or information analysis
• IT/technology based academic qualifications (Regulated Qualifications Framework) or professional industry standard certifications

Experience

• Experience of supporting the management of, or managing a Totara based LMS, and performing the associated system tasks
• Experience of working in a large, complex organisation
• Developing and implementing processes for an LMS e.g. rules for course creation
• Allocating training requirements across a workforce using LMS functionality and aligning with large workforce complex data sets e.g. audiences
• Experience of Delivering training
• Developing courses on an LMS using an extensive range of functionality

• Experience of working in a role which has a focus upon risk and compliance
• Conducting TNAs across large organization
• Experience of navigating version updates of an LMS

Knowledge & Skills

• Ability to communicate complex information in both oral and written formats at the appropriate level for the target audience
• Developed interpersonal skills enabling positive engagement with stakeholders
• Ability to develop LMS SOPs and training documentation
• Problem solving skills and ability to respond to sudden unexpected demand for example, troubleshooting and solving software based technical challenges
• Able to manipulate large data sources and present in a user friendly and meaningful format e.g. providing reports for governance groups
• Skills to manage and administer a Totara based LMS including but not limited to: developing and implementing certifications, courses and audiences

• Skills for managing aspects of projects ensuring financial targets are met

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

South West London and St Georges Mental Health NHS Trust

Address

Springfield University Hospital

15 Springfield Drive

London

SW17 0YF

Employer's website

https://www.swlstg.nhs.uk/