Clinical Information Systems Transformation Manager

Job description

Job responsibilities

1 x 37.5 hours per week

JOB SUMMARY

Working within the Clinical Information Systems Team the post holder will be responsible for leading various aspects of service transformation and service improvements in respect of clinical information systems usage. The postholder will balance operational training service delivery and clinical information system related project activities leading on training and change management, where appropriate.

The postholder will work with the Clinical Information Systems Team, system users, service management and system suppliers to ensure that services are delivered to the required high standard.

1 Care/service/function provision:

• To facilitate the identification of training (Essential IT skills and clinical information systems training) and development needs of staff within the Trust through job analysis and consultation with business unit/service management/clinical leads in relation to specific transformation initiatives, projects and clinical information system upgrades as determined by organisational business requirements.

• The design and development of the necessary training and development programmes based on the organisational business requirements, including resource profiling and determination of the approaches and channels for training provision and delivery.

• Identification of the costs of planned training programmes and ensuring that they keep within project tolerances, assessing and evaluating the return on investment of any training programmes provided, e.g. through end user feedback and improvements in data quality.

• To oversee the planning and scheduling of training to end-users in a variety of settings, ensuring that approaches are satisfactory to all relevant parties in the organisation. Introducing modern delivery techniques to incorporate different learning styles within both specified project environments and operational business as usual services, as appropriate.

• Monitoring the delivery of training programmes to ensure adherence to agreed plans in line with Trust policies and procedures liaising with external organisations as required, e.g. system suppliers etc..

• Lead the iterative review and development of training to ensure it continually meets the requirements of the business, both clinically and strategically.

• In respect of service transformation/system changes, oversee the facilitation of business process redesign activities analysing existing current state business processes employed and the design, development of future state business processes (considering information governance, data quality and information reporting requirements) required to support operational service delivery. These activities will ensure alignment and incorporation within localised service/discipline training materials. (Re-designed business processes to be signed off jointly in collaboration with appropriate business unit/service management and Systems Development Team management).

• Establishment and implementation of a framework to ensure the capture and promotion of benefits of new systems enhancements and changes to end users during business process redesign workshops and service engagement events to assess and raise awareness of proposed changes, identification of potential benefits, benefits measurement (pre and post changes) and benefits realisation. This will show how efficiencies can be measured in deliverable terms to support service improvement and business development.

• Oversee the design and development of localised training materials (including locally developed specific training scripts/scenarios) relevant to the service/functional area. Approving training materials in advance of end user training, in conjunction with clinical service leads.

• The provision of initial post go live support to business units/services and to identify additional training requirements and to act as the initial point of contact during transition from project/upgrade state into operational business as usual state.

• To provide reports and statistics on transformational change and training activities, providing progress updates to the Clinical Information Systems Manager, project managers and Clinical Information Systems & Interoperability Manager as part of programme/project task or work package monitoring activities.

• To oversee the updating training materials to account for enhancements to latest application software version releases ensuring that data quality requirements for application usage are adhered to. This will require close liaison the key stakeholders internally, external partners and system suppliers.

• Represent or attend on behalf of the Trust internal/external training events/meetings/networks. Facilitation and participation at user forums and lead training work streams within projects as appropriate.

The postholder will:

1.2 Working as part of a Team:

• Provide line management and staff supervision to the Clinical Information Systems Transformation Officers and the Clinical Information Systems Support Analysts including recruitment; objective setting and appraisals; conducting regular 1-2-1s, personal and professional development of staff; all aspects of leave including sickness absence; workload allocation; and agreeing / authorising time sheets, whilst balancing service delivery to agreed service levels.

• Develop, motivate and coach the Clinical Information Systems Transformation staff in line with Trust policies. In addition, support the Clinical Information Systems & Interoperability Manager and Clinical Information Systems Manager in developing the Systems Development function considering current and future needs of the organisation, including the transition management of the function from project to operational services.

• Devising and developing the Clinical Information Systems Training Strategy for the organisation, in conjunction with the Trusts Training & Development Department and BDU service/clinical leads.

• Employ and promote change management and facilitation techniques to advance acceptance of new systems and system functionality enhancements.

• Utilise well-developed interpersonal skills when communicating with all stakeholders to overcome sometimes significant barriers to acceptance of projects or work

• Empower stakeholders to improve the quality of their clinical data recording via specialised training in the correct use of clinical coding requirements and completion of electronic clinical document templates

• Take the lead where necessary to advance the development and implementation of new electronic clinical document templates within Trust clinical information systems to meet local and national data recording requirements

• Advise users in developing their use of IT for high quality data recording and operating in a paper-light and/or agile working environments, in line with the IM&T Strategy

• Take appropriate opportunities to maintain and improve professional knowledge and skills and ensure own awareness of training techniques.

1.3 Managing Self:

Participate in Trust-wide/Department level development programmes that are pertinent and appropriate to the personal development of the post holder so as to enhance their skills portfolio

Identify and establish own personal development requirements and to actively contribute/participate in development reviews

1.4 Management Supervision and Support:

• This post is required to line manage a team consisting of Clinical Information Systems Support Analysts (AFC4) and Clininical Information Systems Transformation Officers (AFC5). This post is also required to line manage the Clinical Information Systems Training Administrator (AFC2).

• Deputise for the Clinical Information Systems Manager and Deputy Clinical Information Systems Manager as required and where appropriate in respect of clinical information systems business.

1.5 Financial Responsibility:

• This post is required to sign off staff expenses, e-rostering and raise RFQs on the Trust finance system.

For full details of the role please see the supporting documents attached.

Person Specification

Personal Attributes

• Excellent communication and presentation skills, ability to present complex information to a range of audiences generating enthusiasm and support from participants.
• Highly developed communication skills with the ability to understand end user requirements and to communicate highly technical information to non-technical audience.
• Calm, supportive educational style.
• Highly developed coaching skills and have the ability to motivate staff.
• Effective time management, Self-motivated and enthusiastic.
• Leadership skills with the ability to motivate and inspire others.
• Ability to work well within a team and supervise other team members for project programme work
• Ability to operate with initiative and work independently as a lead specialist in the context of agreed objectives.
• Ability to apply concentrated effort to complex tasks and deliver high quality work to tight deadlines.
• The drive and initiative to rise to new challenges.
• Willingness to learn and develop.
• Ability to work under pressure and respond flexibly to changing departmental priorities.
• Capable of independent judgement.
• A current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants unable to drive due to a disability).

• Exceptional negotiating skills with the ability to influence others.

Special Knowledge/Skills

• Extensive knowledge and understanding of system /application functionality.
• Ability to assess impact of system enhancements and amendments from a training perspective considering the implications to end users (administrative & clinical) and reviewing appropriateness of end user training requirements.
• Knowledge of end user corporate applications /clinical information systems requirements.
• Experience of producing and maintaining training documentation.
• Experience of MS Office applications suite to an advanced level.
• Awareness of IM and T Training needs of the NHS.
• Ability to interpret business processes into training scenarios and materials.
• Able to understand the link between business process change and technology to ensure benefits are realised from investment.
• Experience of producing papers / reports and of presenting complex information clearly.
• Experience of making judgements involving complex facts or situations requiring analysis and interpretation from a range of options.
• Demonstrable experience of working in a training environment covering all aspects of the training cycle.
• Experience of using initiative and enthusiasm to problem solve/develop the service with minimum disruption to the office.

• Experience of National Training delivery in both Primary and Secondary care and across Health & Social care settings.
• Expert knowledge of IT systems and experience of one or more bespoke NHS IT systems.
• Experience of working in a community primary or acute care setting.
• Experience of managing projects using project management methodology.

Physical Attributes

• Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).

Experience

• Substantial relevant IT Training Management roles in public or private sector.
• Experience of staff management/supervision including day to day supervision, appraisal, objective setting, and development of staff.
• Understands business process redesign principles and good practice.
• Understands change management principles and good practice and benefits realisation principles.
• Demonstrable experience of working in a training environment covering all aspects of the training cycle.
• Experience in large scale clinical information systems projects in an IT training capacity.

• Understanding of clinical information requirements within NHS, data standards and terms.
• Awareness of Community, Mental Health and Information Systems.
• Understands patient flows and processes within healthcare settings.
• Use of e-learning tools and techniques.

Training

• Formal Project Management Training or working towards.
• Proven commitment to personal development as evidenced through attendance at a range of training/development events.
• Evidence of training in leadership / team development.

• Previous NHS IT Training experience (clinical information systems, desktop applications including Microsoft Office packages).

Qualifications

• Educated to Degree level in Training/Development or equivalent experience in a relevant discipline.
• Or
• Education to A-level standard and substantial demonstrable experience in a senior role in IM&T that equates to the above.
• Change management qualification.

• Formal Prince2 qualification.

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Block 10, Fieldhead Hospital

Ouchthorpe Lane

Wakefield

WF1 3SP

Employer's website

https://www.southwestyorkshire.nhs.uk