Desktop Engineer

Job summary

Reporting to the Desktop Support Manager, you will be responsible for the efficient and effective support of IT systems and services throughout the Trust, to support first class patient care.

As part of the Desktop team you will be supplying 2nd line Desktop support to our users. You will be an escalation point for 1st line Service Desk and work with technical specialists at 3rd line, projects and within our Supplier base. You will be responsible for the effective and efficient support of IT systems within the Trust to support first class patient care.

As this role is required to support a specific project, the successful candidate will be required to be on site five days per week. Hybrid or remote working is not available for this position. The successful candidate can be based at either Trust HQ in Exeter or Bristol St James and will be required to travel regularly between both sites to provide effective project support.

**Please note this vacancy is indicative pending job evaluation**

Main duties of the job

For further details and for the main duties of this role, please see the attached job description where this is outlined.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK