Digital Transformation Lead

Job summary

Southend East PCN is looking for a Digital and Transformation Lead to help our member practices improve patient access, digital maturity, and the way services are delivered across the network. This is a permanent role funded through the NHS Additional Roles Reimbursement Scheme (ARRS), delivered in line with the requirements set out in the Network Contract DES.

While the role is advertised from our Norton Place base, the postholder will work flexibly across all Southend East PCN member practices, which are all within a close geographical area of one another. This isn't a single-site role you'll be working across the network to support collaborative improvement rather than being tied to one location.

Main duties of the job

Supporting practices to adopt new technology that improves patient access and experience

Reviewing and improving digital maturity across the PCN

Using data to understand demand, capacity, and activity, and to drive service improvement

Working within Integrated Neighbourhood Teams alongside general practice, community services, social care, and voluntary organisations

Building strong working relationships across practices and wider system partners

Supporting governance, risk management, and reporting linked to transformation and digital projects

About us

Southend East PCN Limited is a Primary Care Network operating in South East Essex, commissioned by NHS Essex ICB. We bring together GP practices across the area to work collaboratively, improving services and outcomes for our local population while supporting the sustainability of general practice.

Job description

Job responsibilities

Job Title: Digital and Transformation Lead

Reports to: Operations Manager

Accountable to: Southend East PCN Clinical Directors / PCN Board

Hours: Full-time or part-time considered; exact hours to be agreed with the successful candidate

Location: Flexible, PCN-wide role. Advertised from our Norton Place base, but the postholder will work across all Southend East PCN member practices, which are within a close geographical area of one another, as well as community settings and, where service delivery requires, patient homes and care homes

DBS Check: Enhanced DBS check with barred list check required, reflecting the requirement to work in patient homes and care homes

Job Summary

The Digital and Transformation Lead supports increased access to care for patients across Southend East PCN by supporting the adoption of new technology and other initiatives that improve the care offer, and by enabling PCN staff to work more effectively to support the sustainability of general practice services.

This is an ARRS role. The postholder's duties are drawn directly from the minimum role requirements for the Digital and Transformation Lead role set out in Annex B.17 of the Network Contract DES Specification 2026/27.

Key Duties and Responsibilities

Technology Adoption and Patient Access

Improve adoption of new technology to enhance patient access and experience and increase PCN productivity
Support the effective adoption of national and local digital and operational initiatives, including integrated working at neighbourhood and place level, to improve access to services for patients

Practice Collaboration

Build relationships and facilitate collaboration between member practices to support the delivery of care to each other's patients, for example through enhanced access or other hub-type working arrangements

Digital Maturity

Review and improve the PCN's digital maturity
Work with the Integrated Care System (ICS) and other partners to ensure that digital and operational PCN transformation is embedded in, and aligned with, ICS and national strategies

Data and Insight

Use data, and improve data quality, to understand demand, capacity, and activity, driving improvements in patient experience of access, operational efficiency, and staff experience at work
Use data to support population health management and improvements in care quality and PCN operational efficiency
Understand the type and intensity of support needs across the PCN and coordinate this support, including through organisational development (OD) programmes
Present data insights to support service improvement and reduction in unwarranted variation

Neighbourhood and Integrated Working

Work within Integrated Neighbourhood Teams (INTs), collaborating with general practice, community services, social care, and voluntary organisations
Support delivery of place-based, population health-focused care, and contribute to reducing health inequalities and improving access
Participate in multi-disciplinary team (MDT) meetings and neighbourhood forums as required

Stakeholder Engagement and Communication

Build strong working relationships across PCN member practices and system partners
Engage staff in transformation and technology adoption programmes, and support clear communication of service changes to staff and patients

Governance and Quality

Ensure transformation and digital activities align with the PCN's governance requirements
Support risk management and quality assurance processes relevant to transformation and digital projects
Monitor and report on performance against relevant PCN and DES objectives, maintaining accurate documentation

Working Conditions

Cross-site and neighbourhood-based working across the PCN footprint
Travel across GP practices, community settings, patient homes, and care homes as service delivery requires
A combination of office-based, remote, and on-site working

General Terms

The postholder must maintain confidentiality at all times in relation to staff, patient, and PCN business information, in accordance with data protection legislation and the PCN's data sharing and data processing arrangements
The postholder is required to work in accordance with the PCN's equality, diversity, and health and safety policies
This job description reflects the minimum role requirements for the Digital and Transformation Lead role under Annex B.17 of the Network Contract DES Specification. It is not exhaustive and may be reviewed and amended from time to time in consultation with the postholder, in line with any future changes to the DES

Person Specification

Experience

Essential

Experience in operational management, transformation or programme delivery
Strong understanding of primary care/PCN systems
Experience of service improvement and change management
Excellent communication and stakeholder engagement skills
Ability to analyse and interpret data

Desirable

Experience in digital transformation
Knowledge of the Network Contract DES and NHS Long Term Plan

Qualifications

Desirable

Project or programme management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southend East Primary Care Network

Address

Norton Place

Southend

Essex

SS3 9DL

United Kingdom

Employer's website

https://www.southendeastpcn.nhs.uk/

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