Business Engagement Lead

Sittingbourne, Kent hybrid working available

Were seeking a driven Business Engagement Lead to oversee a broad portfolio of initiatives across the business. As the key link between technology and customers, youll ensure delivery aligns with business goals and customer needs.

This is an exciting role in which you'll work with a skilled, cross-functional team to drive innovation, continuous improvement, and meaningful impact. Through strong communication and stakeholder management, youll champion the customer voice in technology, ensuring their needs are understood and met.

The role is hybrid with a minimum of 2 days in the office. Please note this is a Fixed Term Contract until 31/08/2026

What youll need

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical audiences while highlighting their relevance to business targets
• Ability to understand and advocate for the customer, both colleague and end-user
• Confidence to challenge requirements and highlight possible implications
• Analytical and problem-solving mindset with the ability to troubleshoot user issues effectively to minimise disruptions
• Knowledge of technology-business alignment, user engagement, system adoption, and exceptional service delivery
• Ability to run business workshops and elicit technology demand

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Closing date: 25th June 2025 at 23:59pm. We reserve the right to close the advert early if we receive a sufficient number of applications.

We value authenticity and personal effort in job applications. To ensure fairness and transparency in our recruitment process, we discourage candidates from using artificial intelligence in their applications and ask that submissions are personally written and not generated by artificial intelligence (AI).

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experience and perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

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