IT Support Analyst
An established technology-focused organisation is looking for an IT Support Technician to join its internal IT team. This is a great opportunity for someone with solid Microsoft 365 support experience who also enjoys working with SharePoint, Power Automate and modern workplace technologies.
You'll be joining a collaborative team, providing day-to-day technical support while helping improve internal systems, automation and user experience.
The role
- Provide 1st and 2nd line support to internal users via Microsoft Teams, email and remote support tools
- Troubleshoot hardware, software and Microsoft 365 issues
- Administer SharePoint, including permissions, security and compliance
- Develop and maintain Power Automate workflows and process automation
- Support Active Directory, Windows desktop and server environments
- Manage user accounts and Microsoft 365 administration
- Maintain and update an internal WordPress website
- Work with third-party suppliers to resolve technical and licensing issues
- Produce clear technical documentation and knowledge articles
- Ensure support tickets are managed within agreed SLAs
- Contribute to ISO27001 compliant processes and documentation
What we're looking for
- Previous experience in an IT support or service desk role
- Strong Microsoft 365 administration skills
- Good knowledge of SharePoint Online
- Experience creating or maintaining Power Automate workflows
- Windows desktop and Windows Server support experience
- Active Directory and PowerShell knowledge
- Experience managing or maintaining WordPress websites
- Excellent communication and customer service skills
- A proactive approach with strong troubleshooting ability
Desirable
- CompTIA A+, ITIL Foundation or similar certifications
- Microsoft certifications
- Experience working within ISO27001 or similar security standards
What's on offer
- £25,000 to £30,000 depending on experience
- Hybrid working, 3 days per week in the office
- Supportive and collaborative team environment
- Opportunity to develop your Microsoft 365, SharePoint and automation skills
- Long-term career progression within a growing organisation