Business Support Officer - NRPF

Why Southwark?

Join Southwark Council and be part of an exciting, project in our office based in Elephant & Castle.

We are looking for a Business Support Officer who is highly organised, detail oriented, and confident in managing data entry, record keeping, and administrative processes to a high standard. This is a fantastic opportunity to develop valuable business support and customer service skills within a supportive team of 15 experienced colleagues who are committed to helping you get up to speed. Alongside a welcoming and collaborative working environment, Southwark Council offers an excellent range of rewards, wellbeing initiatives, flexible working opportunities, generous leave entitlements, pension benefits, and travel support, making it a great place to build your experience and learn some great skills.

What You'll Be Doing

• Accurately input, maintain, and update data across council databases, spreadsheets, and corporate systems, ensuring records are complete, accurate, and up to date.
• Perform data validation, data cleansing, and quality checks, identifying and resolving gaps or inaccuracies in information.
• Extract, collate, filter, and produce datasets, reports, and information requests for internal teams and stakeholders.
• Manage the team's shared inbox, responding to enquiries, coordinating actions, and ensuring communication is handled efficiently.
• Provide administrative support by arranging meetings, maintaining schedules, organising appointments, and supporting the smooth running of team activities.
• Deliver excellent customer service when communicating with residents, partners, and stakeholders via telephone, email, post, and face-to-face interactions.
• Support research, correspondence, mail merges, purchasing processes, invoices, and other business support activities as required.
• Contribute to the effective delivery of the NRPF & Resettlement service, ensuring information is accurate, timely, and appropriately maintained.

What We're Looking For

• Excellent data entry and data management skills, with the ability to accurately input, maintain, validate, and update information across databases, spreadsheets, and business systems.
• Strong IT skills, including experience using Microsoft Excel, Microsoft Office, and database systems, with the confidence to manipulate data, produce reports, and maintain accurate records.
• Excellent organisational and customer service skills, with the ability to manage competing priorities, communicate professionally with a range of stakeholders, and provide a high standard of administrative support.
• Experience of working with databases, spreadsheets, or administrative systems in a busy office environment.
• A keen eye for detail and a commitment to ensuring data accuracy and quality.
• The ability to work independently, use your initiative, and identify practical solutions to issues.
• Strong written and verbal communication skills, including a professional and confident telephone manner.
• The ability to prioritise workloads effectively and meet deadlines in a fast-paced environment.
• Experience of delivering excellent customer service and building positive working relationships with residents, colleagues, and stakeholders.
• Good numerical skills and the ability to present information in a clear and easy-to-understand format.

Additional Information

Contact Information:

For an informal discussion about the role, please contact Jermine Nuby via email on .uk

Additional Information

• Hours of work Monday – Friday (36hrs per week)
• Location: Taplow & Hood Office, SE17 2TZ
• Type of contract: Fixed Term Contract/Secondment (FTC 6 Months)
• DBS required: Standard DBS Requirement

Benefits and more information:

https://jobs.southwark.gov.uk/why-us/

Recruitment Timeline:

Advert close date: 11:59pm on 21/08/2026

Shortlisting date/s: 25/08/26

Interview date/s: 07/09/26

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

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Attachments

• Job Description - Business Support Officer NRPF