Forms Designer 2 YR FTC

The role

As part of our Web and Digital Team, you will create high-quality digital forms (eForms) that are accessible, user-friendly, and aligned with government standards. You’ll work closely with service teams to gather requirements, maintain and improve existing forms, and contribute to digital transformation projects that make a real difference.

If you are passionate about digital transformation and eager to make a tangible impact on the services we provide to our residents, we would love to hear from you.

What you'll be doing:

• Build and configure new eForms and workflows using approved platforms
• Collaborate with service teams to gather requirements and map business processes
• Improve and implement form logic, branching, validation rules, and error handling
• Integrate forms with internal systems and databases where appropriate
• Maintain and update the existing library of eForms, reflecting service changes and user feedback
• Monitor form performance and accessibility, making improvements as needed
• Provide second-line support to internal users and respond to operational issues
• Ensure all form designs comply with GDPR and accessibility standards
• Generate usage analytics and reports to support service reviews and transformation work

What you'll bring:

We are looking for a creative and detail-oriented Forms Designer with a passion for user-centred digital services. The ideal candidate will bring:

• Knowledge of Government Digital Service (GDS) design patterns and service standards
• Understanding of accessibility guidelines and inclusive design principles
• Experience designing and maintaining forms or surveys
• Familiarity with user-centred design (UCD) methodologies and agile working practices
• Ability to use data, analytics, and user feedback to inform design decisions
• Strong communication and collaboration skills, with empathy for users of all backgrounds
• Basic technical knowledge including HTML, CSS, and form-building logic

Why Southwark?

Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population.At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.?Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities.Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

We particularly welcome applications from members of the Black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.

Additional details

This role is fixed term for 2 years. Any internal employees are encouraged to seek agreement from their substantive line manager if considering this is as a secondment opportunity.

Full time, 36 hours per week, Monday to Friday. This role offers a flexible hybrid working arrangement, with time split between working from home and from Tooley Street offices a minimum of 2 days per week. The role may require occasional work outside normal office hours and at different venues to meet service needs. The role is not open to job share.

Employee benefits:

You’ll join a motivated, driven, and supportive team that values each of its members and strives for excellence. You’ll also be part of a successful, high-achieving development team making a real difference to the lives of residents across the borough. In return for all your hard work, skills and experience, you will receive:

• A competitive base salary (pro rata for part time staff)
• Strong supportive senior management team
• Regular one to one supervision
• Professional development & training opportunities
• Clear career development pathways
• Agile and flexible working arrangements
• Local Government Pension Scheme (LGPS)
• Season ticket and cycle loans
• Annual Leave starting at 29 days per year, increasing to 37 (with length of service) (pro rata for part time staff)
• Wellbeing programme
• HSF Health plan and eye care scheme
• EAP employee assistance programme, confidential counselling and support
• Social clubs and staff groups

Disability Confident (guaranteed interview) scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition.

Recruitment timetable

Closing date: 03/02/2026 at 23:59*

*We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible.

Interview date: to be confirmed

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Attachments

• Click here to view the Job Description and Person Specification