IT & Robotics Support Apprentice
You will join the robotics support team and learn how to install, configure, maintain and troubleshoot service and cleaning robots. Working under the guidance of experienced colleagues, you will develop practical engineering, networking and customer-support skills through workshops, structured training and visits to customer sites.
Role
- Learn to complete robot mapping, navigation setup, route testing and environment calibration.
- Assist with customer surveys to understand customer site environments, workflows and operational requirements.
- Prepare equipment for installations and support stock control of robotic parts, consumables and replacement components.
- Travel with the robotics team to customer sites to support the installation, configuration and commissioning of cleaning and service robotic systems.
- Help set up charging stations, workstations and network connectivity, including Wi-Fi and basic configuration.
- Support user training, customer onboarding and go-live activity, explaining routine operation clearly and professionally.
- Carry out planned maintenance, inspections, cleaning, firmware updates and basic component replacement.
- Complete accurate installation reports, service logs, maintenance records and incident information in company systems.
Training
Successful completion may lead to a permanent role with our company, such as Field Robotics Support Engineer, Automation and Controls Engineering Technician or a related technical support position.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- GATESHEAD COLLEGE
- Working Week
- Monday - Thursday, 8.30am - 5.00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 27th October 2026
- Start Date
- Monday, 16th November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Logical
- Team working
- Interest in IT
- Interest in Robotics
- Positive attitude
- Independent working
- Flexible working
Qualifications
- Engineering GCSE, grade Grade C/4 (Desired)
- English GCSE, grade Grade C/4 (Desired)
- IT GCSE, grade Grade C/4 (Desired)
- Maths GCSE, grade Grade C/4 (Desired)
- Science GCSE, grade Grade C/4 (Desired)
About the Employer
Spark EPoS
The company provides electronic point of sale, robotics and AI-enabled solutions for hospitality and service-sector customers. Its robotics team deploys, maintains and improves cleaning and service robots at customer sites, helping businesses adopt reliable automation in day-to-day operations.