Service Desk Coordinator

Service Desk Coordinator

Maidstone, Kent - Hybrid (3 days office, 2 days home)

Full-time, 40 hours per week (Monday to Friday, shift pattern between 08:00–18:00)

My client is a well-established workplace services provider and subsidiary of a major global technology brand. Due to growth within their Customer Support Centre, they're hiring for a Service Desk Coordinator to help manage and support their key client accounts.

This is a brand new role, created off the back of expansion — so you'll be joining at an exciting time with real scope to grow with the team.

What the role involves:

You'll be responsible for making sure client accounts are properly looked after — that means keeping on top of service calls, ensuring nothing gets missed, and being the reliable point of contact clients and internal teams can count on.

Day to day, you'll be:

• Monitoring and maintaining customer portals
• Logging service calls on internal systems
• Liaising with internal departments, external suppliers, and customer contacts
• Creating and running reports in Excel (regular and ad-hoc)
• Reviewing monthly performance data and flagging anything that doesn't look right

What they're looking for:

You don't need years of experience or a specific degree - but you do need to be someone who genuinely cares about doing a good job.

Specifically:

• Previous experience in a customer service role
• Comfortable communicating with people in a clear, polite, and professional way
• Able to stay organised, follow processes, and manage multiple tasks at once
• Someone who takes responsibility for completing work accurately and on time
• Careful and consistent when recording information and updating systems
• Good written and verbal communication skills, with the ability to stay calm and professional

What's in it for you:

• Hybrid working from day one - 3 days in the Maidstone office, 2 from home
• Monday to Friday only, no weekends
• Structured shift pattern (either 08:00–17:00, 08:30–17:30, or 09:00–18:00 with a one-hour lunch)
• Joining a growing team backed by a globally recognised technology brand
• A supportive culture that values development - if you want to learn and progress, you'll be encouraged to

Interested?

Apply ASAP - we will be in touch with every candidate within 7 days of application.