Customer Sales Co-ordinator

Customer Sales Co-ordinator - £13.85/hr to £14.36/hr via Umbrella Company - 12 Month Contract - Birmingham (Hybrid) - SCC Flex Contract

With the potential for contract extension and future permanent opportunities, this is a great chance for a highly organised and customer-focused Customer Sales Co-ordinator to join a busy and dynamic team. You'll support customer order management, fulfilment and after-sales activities while building strong customer relationships and delivering exceptional service in a fast-paced environment.

Your responsibilities as the Customer Sales Co-ordinator:

• Sales Order Processing: Verification, co-ordination, acceptance and processing of all new customer purchase orders onto our systems. Ensuring that all checks are completed, and that the transaction is in-line with the business compliance requirements.

• Purchasing Order Processing: Creation and placement of any supporting purchase orders to fulfil our outstanding orders. Ensuring that all checks are completed and that the transactions is in-line with the business compliance requirements.

• Customer Order Fulfilment: Pro-actively working on outstanding customer orders through to delivery, updating customers and identifying the best fulfilment options.

• Customer Services: Verification and routing of customer requests, ensuring regular updates and timely resolution in line with service levels.

• After Sales Management: Managing returns, credits, delivery issues, invoice queries and supplier interactions through to successful conclusion.

• General Support: Managing calls, requests, compliance requirements, fraud prevention and supporting month-end and quarter-end activities.

• Quotation Responses: Co-ordination and completion of customer pricing requests with internal teams and suppliers.

• Customer Interaction: Serve as the primary point of contact for customer enquiries related to orders, products and services.

• Problem Resolution: Handle customer complaints and issues related to sales orders, escalating where necessary.

• Feedback and Improvement: Gather customer feedback and support continuous improvement initiatives.

As a successful Customer Sales Co-ordinator, you will have:

• Previous experience in a customer service, sales support, order management or supply chain environment.

• Excellent communication and relationship-building skills.

• Strong organisational skills with the ability to manage multiple priorities.

• High attention to detail and a proactive approach to problem-solving.

• Proficiency in Microsoft Office, particularly Excel and Outlook.

• Experience using ERP, CRM, or order management systems.

• A customer-focused mindset with a commitment to delivering excellent service.

• Ability to work independently and collaboratively within a team.

• Experience handling customer queries, complaints, and escalations professionally.

If you are an experienced Customer Sales Co- ordinator seeking your next contract opportunity and are passionate about delivering exceptional customer service, we would love to hear from you. Apply today to become a Customer Sales Co- ordinator within a collaborative and supportive team. Professional references required .

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