IAM Service Lead

IAM Service Lead - 3 months Contract - £650/day via umbrella company - onsite Manchester/Inverness - SCC FLEX CONTRACT

We are seeking an experienced IAM Service Lead to lead the delivery, governance, and continual improvement of Identity and Access Management (IAM) services across the organisation. This role will be responsible for ensuring that identity services are delivered effectively, securely, and in line with business and regulatory requirements, enabling the right people and systems to access the right resources at the right time.

The successful candidate will provide leadership across the IAM service function, driving service design, transition activities, operational governance, stakeholder engagement, performance management, and continuous improvement initiatives. Working closely with business, security, engineering, and operational teams, the IAM Service Lead will ensure the successful delivery and ongoing maturity of both cloud and hybrid IAM services.

Your responsibilities as an IAM Service Lead:

• Lead the delivery and governance of IAM services across the organisation.
• Create and maintain IAM Service Designs and Target Operating Models (TOM).
• Lead service transition activities, including knowledge transfer, shadowing, and operational readiness.
• Establish and manage IAM service governance, processes, and operational standards.
• Track, report, and improve service performance through KPIs, SLAs, and service metrics.
• Drive continuous improvement initiatives to enhance service quality, efficiency, and user experience.
• Build and maintain strong relationships with business, technical, security, and operational stakeholders.
• Manage service risks, issues, dependencies, and escalations to ensure successful service delivery.
• Support governance, auditing, compliance, and access management processes across the IAM landscape.
• Collaborate with technical teams to ensure IAM services remain secure, scalable, and aligned with business requirements.

As a suitable IAM Service Lead, you will have:

• Proven experience leading and managing IAM services within hybrid identity environments.
• Strong understanding of Identity and Access Management principles, including identity life cycle management, authentication, authorisation, governance, and compliance.
• Deep expertise across IAM domains, including Identity Governance & Administration (IGA), Multi-Factor Authentication (MFA), Single Sign-On (SSO), Privileged Access Management (PAM), and Public Key Infrastructure (PKI).
• Experience developing IAM service models, operational processes, and service governance frameworks.
• Demonstrated experience leading service transitions, knowledge transfer activities, and operational onboarding.
• Strong experience managing KPIs, SLAs, service reporting, risk management, and continuous improvement initiatives.
• Excellent stakeholder management, communication, and leadership skills.
• Experience working with cross-functional teams across security, infrastructure, engineering, and business functions.
• Desirable experience supporting Microsoft Identity Manager (MIM), Active Directory, Microsoft Entra ID, Okta, and BeyondTrust environments.

If you are a results-driven IAM Service Lead with a passion for your work, we want to hear from you. Immediate start. References required.

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