ServiceNow Specialist

ServiceNow Specialist - 5 months Contract - £500/day Inside IR35 - London onsite - SCC FLEX CONTRACT

We are seeking a highly skilled and strategic ServiceNow Specialist to join our dynamic team. This role demands deep technical expertise in ServiceNow, particularly around CMDB architecture, and the ability to engage confidently with senior stakeholders and external service providers. You will play a critical role in shaping the future of our bespoke ServiceNow implementation, ensuring it aligns with business needs and delivers measurable value.

Your responsibilities as a ServiceNow Specialist:

• Serve as the technical authority on ServiceNow, with hands-on experience across modules, integrations, and platform capabilities.
• Own and optimize the Configuration Management Database (CMDB), ensuring data integrity, relevance, and alignment with ITIL practices.
• Collaborate with senior executives, business leaders, and technical teams to translate strategic goals into platform solutions.
• Deliver clear, actionable reports and insights both upwards to leadership and downwards to operational teams.
• Act as the primary interface with service providers, ensuring SLAs are met and partnerships are productive.
• Provide recommendations to evolve and enhance the bespoke ServiceNow product, balancing innovation with operational efficiency.
• Evaluate existing tools and functions, identifying redundancies, gaps, and opportunities for streamlining.

As a suitable ServiceNow Specialist, you will have:

• Proven track record of deep technical work with ServiceNow
• Strong experience designing, implementing, and managing CMDB structures
• Exceptional communication and stakeholder management skills, including C-suite engagement
• Ability to assess tooling and make strategic recommendations
• Experience working in complex, multi-vendor environments
• Analytical mindset with a pragmatic approach to problem-solving

If you are a results-driven ServiceNow Specialist with a passion for your work, we want to hear from you. Immediate start. References required.

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