Service Support Lead

Are you a proactive, customer-focused leader ready to take charge of a high-performing service desk team? Our forward-thinking client is looking for a Service Support Lead to ensure SLA targets are met, issues are resolved efficiently, and customers receive top-notch support.

What you’ll do:

• Lead and motivate the service desk team
• Manage SLAs and maintain contractual requirements
• Build strong client relationships and identify opportunities
• Track performance metrics and drive continuous improvement

What we’re looking for:

• Strong leadership and communication skills
• Problem-solving and customer service expertise
• Ability to work with data to improve service quality
• Technical awareness a plus

Why you’ll love it:

• Hybrid working – part office, part home
• 25 days holiday, increasing with service
• Private medical, wellbeing support, eye care, and more

If you’re ready to lead, inspire, and make an impact, apply today!