JobTitle:TechnicalOperationsManagerBuildingServices
WearerecruitingaTechnicalOperationsManagertojointheteamlocatedinLondonworkingforaleadingglobalproviderofintegratedfacilitiesandcorporaterealestatemanagement.
JobSummary
Ensureteammembersarecontinuallyimprovinglevelsofservicedelivery,drawingonindustrybestpracticesettingahighbenchmarkfortheFMstodelivertoineachrespectivearea.Ensurecontinualclientfocusacrossallareas.
KeyResponsibilities
BetheprimarystrategicandoperationalsupportpointfortheAccountDirector
Overseealloperationalactivityacrossthecontract.
Overseeandfulfilallclientreportingactivities.
Managetheteamtoatransparentsetofsharedobjectives.
Managetalentrecruitmentandretention,includingtrainingrequirementsandperformancemanagement.
Drivesuperioraccountperformancetosupporttheclientbusinessandcontractualobjectives.Developshortandlongtermobjectivestoenhanceservicedeliverylevels,measure,deliverandreportagainstthese.
Ensurefullcontractcomplianceonoperational,risk,andcompliancematters
Measurethecontractsperformanceagainstagreedtargetsandscorecardcompliance
Leadbyexampleinallsupplypartnerrelationships,ensuringallteammembersaremanagingandpartneringwithvendorsprofessionallyandefficiently,buildingbestinclassrelationships.
Overseeallvendorrelationships.
Ensurecompaniestechnologyplatformisoptimisedtosupporttheclientsoperationalneedsandcommercialvalue.
Driveforwardplatformefficiencieswithintheaccountplatform
EnsureallaccountPlaybooksareevergreenandmeetingtheneedsoftheaccount
Provideleadershipanddaytodaymanagementoftheinfrastructurefunctionsofthebusiness,withfunctionalleadsreportingin.Ensurefunctionalobjectivesarealignedwiththeclientprioritiesandthewiderfunctionalprioritiesofthebusiness,
KeySkills/Experience/Requirements
PreferablyHNCorDegreeinBuildingServiceEngineeringorrelevantengineeringsubject(ElectricalorMechanical)
Experiencedinawiderangeofbuildingserviceengineeringsystems
Theabilitytoworkatpace,dynamically,whilstfocussingoncoredeliverables,withregularre-prioritisationandanabilitytodeliverunderpressure.
Experienceworkingincorporaterealestateorafacilitiesmanagementcompany
Procurementexperienceisrequired ...