Application Support Analyst (Bournemouth)

Application Support Analyst

Bournemouth , Full-time in office

£35,000, 25 days holiday, Pension Scheme, Healthcare Scheme, Free Parking and more

Are you looking to step up your IT support career in a growing tech-driven business? We're hiring a L2 Service Desk Agent / Application Support professional to join our fast-paced, innovative fulfilment company as we continue to scale across the UK, Europe, and the US.

About the Role

You’ll be a key part of our internal Application Support team, acting as the first point of contact for users of our bespoke systems. From resolving day-to-day user issues to collaborating with DevOps and development teams, your work will ensure smooth operations across a global logistics and e-commerce platform.

What You’ll Do

• Provide 2nd line support to users of our in-house applications
• Investigate, test, and escalate defects to technical teams
• Own and manage the Jira Service Desk ticketing system
• Translate technical issues into clear guidance for end-users
• Collaborate across teams to maintain a strong knowledge base
• Deliver excellent support and drive improvements in how we work

What We’re Looking For

• Experience in an application support or service desk environment
• Great customer service and communication skills
• Strong problem-solving ability and willingness to learn
• Experience with Jira, bespoke enterprise systems, or Office 365
• SQL or MySQL knowledge is highly desirable
• Exposure to PHP, cloud systems, or ITIL practices is a plus

Why You Should Apply

• Join a high-performing team in a business built on its own advanced tech
• Work from modern offices with a gym, breakout spaces, and roof terrace
• Be part of an ambitious company with real opportunities to grow
• Watch planes take off on your lunch break – yes, really

To apply for this role please call 02380 765 301, send your CV to louiswoods@spectrumit.co.uk or hit apply!