IT Support Analyst 18 Month FTC

Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis. This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week.

This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working.

This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business.

The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment.

Key Skills & Experience:

• Windows 11 support
• Office 365 / Microsoft 365 administration
• Active Directory / Entra access management
• Microsoft Exchange / email troubleshooting
• Service Desk / ticketing systems experience
• Remote support tools
• Printer setup and troubleshooting
• Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki)

Nice to haves:

Microsoft Dynamics support experience

Telephony systems (Mitel, Avaya or similar)

ITIL knowledge or certification

You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential.

All applicants must be eligible to work in the UK and able to commute to the Winchester area as required.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.