Service Desk Engineer - 3rd Line

️ Service Desk Engineer – 3rd Line (MSP Environment)

Location: Office-based with regular client site visits

Salary: Up to £45,000 per annum

Driving License Required

Spectrum IT has partnered with an award-winning MSP who take pride in their corporate social responsibility and active role in the wider community. From apprentices to directors, their team is united by a strong sense of purpose, regularly giving back through charity work, local engagement, and pro bono services.

They are now looking for a 3rd Line Service Desk Engineer to join their Technical Operations team. This is a senior role offering variety, autonomy, and the opportunity to support both technical strategy and team development.

Key Responsibilities:

• Take ownership of escalated 3rd line support tickets across infrastructure, networking, and cloud platforms
• Lead the design and delivery of technical projects
• Mentor and support junior engineers across the service desk
• Provide expert on-site support to clients as needed
• Participate in pre-sales meetings to offer technical input alongside account managers
• Maintain thorough documentation in line with internal processes
• Support out-of-hours patching and on-call rota (post-probation)

✅ What We're Looking For:

• 4+ years' experience in a technical support role within a Managed Service Provider (MSP)
• Proven technical breadth – from virtualisation to cloud, networking, and end-user support
• A full, clean UK driving license
• Confidence troubleshooting and resolving complex issues
• A natural communicator with a customer-first mindset
• A proactive learner who enjoys both autonomy and collaboration

Bonus Skills (Desirable):

• Hands-on experience with Juniper and HP/Aruba networking solutions
• Familiarity with Unifi or Aruba Wi-Fi deployment and support

Why Apply?

• Work with a forward-thinking, community-driven MSP
• Join a skilled and supportive technical team with real opportunities for growth
• Be involved in a mix of service delivery and project leadership
• Make a real impact — technically, professionally, and socially

Ready to take that next step in your MSP career?

Apply now through Spectrum IT and let’s connect.