Third Line Support Engineer
Job Description
We're looking for a Third Line Support Engineer to support and maintain mission-critical systems across cloud, on-premise, and front-end environments. This is a hands-on role focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement within a 24/7 service environment.You will be an experienced third line engineer who thrives on solving complex technical problems. You take ownership of escalations, work confidently across multiple platforms, and communicate effectively with both technical and non-technical stakeholders.Key Requirements3-5 years' experience in a third-line IT support roleStrong programming knowledge (JavaScript, Python, React, Node)Good working knowledge of Linux and AWSExperience with AWS Lambda and/or Bash scriptingFamiliarity with API management toolsStrong understanding of ITIL frameworksProven troubleshooting and problem-solving skillsExcellent communication and customer service skillsAbility to work independently and manage multiple prioritiesFull UK driving licenceDesirable:Experience with Technology Enabled Care Services (TECS) or SmartTEC systemsAWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP)Hands-on use of Wireshark, SIP traces, or packet analysis toolsUnderstanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurationsExperience with telecare platforms, IoT systems, or digital alarm receiversBackground in customer-facing technical rolesPassion for innovation, automation, and continuous improvementYou'll act as the escalation point for complex incidents, supporting Tier 1 and Tier 2 teams while leading third-line support activities. You'll diagnose and resolve high-impact issues, perform root cause analysis, and help prevent recurring problems.You'll work across cloud and on-prem environments, supporting infrastructure, applications, and integrations. The role also involves contributing to system improvements, supporting deployments, and ensuring service continuity.If you're a skilled Third Line Support Engineer looking to work on complex systems and make a real impact, we'd encourage you to apply.Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.TPBN1_UKTJ