Account Manager

Account Manager – SaaS

Milton Keynes (Hybrid Working)

£40,000 + OTE

Sphere Digital Recruitment are working with a global SaaS leader who continue to expand their customer success and account management function in the UK. They are looking for an Account Management Executive to take ownership of a portfolio of medium-sized business accounts, ensuring long-term growth, renewals, and customer satisfaction.

You’ll be responsible for building trusted relationships across multiple stakeholders, driving adoption of the platform, and uncovering up-sell and cross-sell opportunities to maximise account value. This role offers the chance to join a market leader in cloud-based technology, where customer success and value are at the core.

The Role

• Own and manage a portfolio of SMB/mid-market customer accounts
• Drive renewals, upgrades, and cross-sell opportunities to achieve growth targets
• Build strong, trusted relationships with decision-makers and influencers across client organisations
• Create and execute tailored account plans with support from internal teams
• Identify risks to renewal or adoption and mitigate effectively
• Collaborate with customer implementation partners to ensure satisfaction and long-term value
• Strengthen relationships through regular client engagement and face-to-face meetings
• Forecast and track account performance, including renewal pipeline and upgrades

You

• 3–5 years’ experience in SaaS/software, with 2+ years in Account Management (SMB or mid-market focus)
• Track record of growing business within existing accounts and exceeding quota
• Experience with SaaS applications such as CRM, ERP, HRMS or similar preferred
• Strong consultative skills, able to position solutions and demonstrate value
• Excellent presentation, communication, and interpersonal skills
• Comfortable working in a hybrid/remote setup and open to domestic travel for client meetings
• Confident using CRM tools for account planning and reporting

Why Apply?

• Join a global SaaS leader in a customer-first environment
• Permanent contract with 25 days’ annual leave and pension contributions
• Macbook and WFH setup provided (screens included)
• Supportive, entrepreneurial culture with clear career progression into senior/leadership roles
• A vibrant international environment with ongoing professional development