Support Engineer - Japanese Speaking
Support Engineer- Developer relations
London - hybrid
Inside IR35
£20-30 per hour - 40 hour week
Contract 6 months
Japanese Speaking
Our client is a global leader in interactive entertainment, developing innovative products, services, and experiences enjoyed by millions of users worldwide. Their portfolio includes advanced hardware platforms, digital services, immersive technologies, and award-winning software created by world-class studios.
They are committed to creating an inclusive workplace where employees feel empowered and valued. The organisation welcomes individuals who are passionate about innovation, technology, and interactive entertainment to join their growing global team. YOU MUST BE ABLE TO SPEAK JAPANESE FOR THIS ROLE
About the Role
Our client is seeking an Account Support Specialist to join their Developer Technology organisation within the Partner Services team based in London.
This role will focus on providing high-quality operational support to external development partners through web-based systems and internal support platforms. The position plays an important role in ensuring a smooth partner experience and supporting operational readiness across multiple areas of the developer ecosystem. Fluent written and spoken Japanese is required in this role
Key Responsibilities
Provide high-quality support to external partners through ticketing systems, ensuring timely and accurate resolution of enquiries
Work closely with senior team members to support operational readiness plans for partner deliverables
Implement and maintain Standard Operating Procedures (SOPs) across areas such as partner access, hardware logistics, technical support, release operations, and events coordination
Contribute to and maintain knowledge bases for support processes and operational workflows
Support developer communications (including announcements, updates, and forum responses) and assist with developer events and technical conferences
Collaborate with internal development teams and management to track performance metrics and continuously improve service quality
Requirements
Strong observation and analytical skills for troubleshooting and issue identification
Ability to manage multiple queries while maintaining professionalism under pressure
Understanding of customer service principles and maintaining high quality standards
Ability to quickly learn and work with proprietary software systems
Strong complex problem-solving abilities
Excellent written and verbal communication skills
Ability to diagnose and resolve application-related issues
Relevant industry experience managing delivery of one or more concurrent projects using established project management principles
Experience administering Jira, including workflow configuration, project settings management, and portfolio setup
A genuine interest in the gaming or interactive entertainment industry
Self-motivated with strong ownership and accountability
Excellent organisational skills and strong attention to detail
Fluent written and spoken Japanese
Preferred
Experience working in an application or technical support environment
Project management certification
Experience scripting in Python, JavaScript, or HTML5
Understanding of programming languages such as C/C++
Familiarity with source control tools such as Git, SVN, or Perforce
Interest in console or platform-based game development
Understanding of networking fundamentals (TCP/IP, routing)
Advanced proficiency in productivity tools such as Microsoft Office or Google Workspace
Degree in Computer Science or a related field
Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.