IT Support Apprentice
This is an opportunity for an enthusiastic and motivated individual who wishes to start their career in IT with a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors. As an Apprentice Service Hive Engineer Grade 1, you will play a critical role in providing first-line support.
Role
Responsibilities
Including but not limited to:
- To get acquainted with the general structure of the Company and understand the way the business functions.
- Provide 1st line "deskside" technical support to customers on a variety of devices, systems and technologies, along with supporting the "Tech Hub" facility.
- Manage the incident and request queues for EUC, sharing workload amongst the team.
- Learn to create and maintain high quality technical documentation and provide accurate customer specific reports.
- Problem solving and manage workflow
- Perform various stock check requests as advised by senior's requests
- Meet and greet our user base. Perform scheduled appointments and tasks
- Active Directory administration: create new user accounts, process leaver accounts, amend permissions, and reset network and applications passwords.
Training
Maths and English Functional Skills. Information communication technology Apprenticeship Level 3
The company has a history of employing apprentices in full-time roles upon successful completion of the apprenticeship programme.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LIFETIME TRAINING GROUP LIMITED
- Working Week
- Monday to Friday (08:30- 17:00)
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Saturday, 7th November 2026
- Start Date
- Friday, 13th November 2026
Desired Skills
- Team Working
- Organisation Skills
Qualifications
- None required null, grade None required (Desired)