2nd Line Support Engineer

2nd Line Support Engineer – Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you!

The company has an excellent opportunity for an experienced 2nd Line Support Engineer to join their team based in Needham Market, Suffolk. As one of the 2nd Line Support Engineers you will provide efficient IT support, both remote and on-site, to the company`s diverse client base, with a specific focus on supporting and maintaining the Microsoft server and desktop operating environments.

About them:

They are a highly successful, small, friendly, and multi-award-winning software company. They support organisations of all shapes and sizes, in commerce and education, to succeed using their existing technology. They advise on what works, what is affordable and what is available. Hardware and software, your office or in the cloud, to help your business processes.

Fantastic company benefits include:

• Competitive Salary: On offer is a starting salary of £22,500 - £24,000 per annum. After a successful probation the salary will be reviewed.
• Holiday: 28 days holiday including Bank Holidays. Loyalty Holiday accrued from Year 1
• Casual Dress code
• Company Pension scheme
• On-site parking
• Flexible working/ Hybrid working available.

The 2nd Line Support Engineer key duties include:

• Utilise investigative lines of questioning to perform effective and informative troubleshooting activities.
• Managing cloud and on-premises backups solutions.
• Delivery and installation of end-user hardware.
• Diagnosing and resolving hardware-based technical issues.
• Supporting and maintaining on-premises and Cloud-based Microsoft Server/Desktop environments.
• Providing first-line Apple product support.
• Installation of authorised software to servers, desktops, and laptops as well as Antivirus installation and management.
• Ensuring security suite and OS updates/upgrades are applied on relevant hardware.
• Installation of wired and wireless networks if required.
• Supporting the Sales Team on purchase requisitions for IT hardware/software.
• Maintaining/recording purchased software licensing.

The successful candidate will be friendly and approachable with effective communication skills. Have a genuine concern for quality, striving to do an excellent job, as an individual and team member.

A high level of current IT knowledge with a minimum of 3 years` multi-discipline support experience. The initiative to see new opportunities and the ability to assist the business to secure them. Good organisational skills and the ability to multitask. Be proactive and customer-focused to meet contractually agreed service levels. A clean driving license.

If you have all the relevant skills and experience and would like to join our company, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords: 2nd line support, help desk, IT Support, IT diagnostics, IT Engineer, support engineer, IT

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