CRM Manager

CRM Manager – Spider is recruiting on behalf of an international equine charity for a full-time, permanent CRM Manager to join their Norwich-based team, managing their CRM system and with the flexibility of remote working.

Why them

Join a respected international charity dedicated to nurturing the bond between horses and humans through compassion and practical support. With a focus on ensuring every horse is treated with care and respect, the organisation creates positive impact across 300 communities in 17 countries. Be part of this dynamic team and help transform lives—for both horses and people.

Fantastic company benefits include:

• Competitive Salary: On offer is a competitive salary of £37,500 per annum
• Holiday: Minimum of 31 days’ annual leave (including public holidays and charity shutdown between Christmas and New Year) 
• Pension scheme
• Employee extras such as: Remote working, death in service benefit, cash health plan, paid employee sickness.

About the role:

As a CRM Manager, you will play a vital role in supporting and maintaining their business-critical CRM system, transitioning from alms.NET to Microsoft Dynamics 365 in the coming years. Reporting to the Director of Fundraising, you will collaborate closely with the IT and Communications teams to manage and optimise CRM processes, ensuring effective data management and compliance. You will be the product manager of their CRM, steering the change request process while fostering collaboration across departments. Working hours will be 40 per week for this role, working remotely.

Main duties and responsibilities:

• Manage and maintain the CRM, ensuring effective data quality processes and compliance with GDPR. 
• Collaborate with IT to enhance CRM security and user management. 
• Oversee the implementation of Dynamics 365 configurations and manage data integrations. 
• Provide training and support to staff on CRM functionalities, enhancing cross-departmental collaboration. 
• Monitor CRM performance, manage user requests, and build strong relationships with third-party suppliers.

About you:

As a CRM Manager, you are a proactive CRM professional with a passion for data quality and compliance. Your advanced knowledge of CRM systems, combined with your ability to convey technical information to non-technical colleagues, sets you apart. You thrive in collaborative environments and possess strong interpersonal skills that help you build lasting relationships across teams and stakeholders. With a keen eye for detail and a commitment to delivering exceptional service, you’re ready to contribute to the success of the charity and make a positive impact.

Please note: This position is remote, but you must be a resident of the United Kingdom with the necessary right to work documentation. Attendance at their head office in Norfolk will be required a minimum of six times per year at your own expense. 

If you have all the relevant skills and experience for the CRM Manager role and would like to be considered, please apply by forwarding an up-to-date CV including an opening paragraph as to why you are interested in this role, as soon as possible. We look forward to hearing from you.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.

Additional keywords: CRM Manager, CRM Analyst, CRM Specialist, Marketing Operations Manager, Customer Success Manager, Relationship Manager, Microsoft Dynamics, 365, alms.NET, Compliance, Data Management

INDL

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